Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus DE Los Angeles

Houston,TX

Summary

Knowledgeable and friendly barista, quick to master new drinks and understand their guests. Reliable to quickly master new concepts and skills. Passionate about helping customers and creating satisfying experiences. Strong history of providing top-notch service and support. Exceptional communication skills with proven track record of building client rapport.

Overview

4
4
years of professional experience

Work History

Barista 15$/Hour

Starbucks
Houston, TX
10.2023 - Current
  • Craft unique, customized, and traditional beverages daily to create the most scheduled, yet personalized, guest experience.
  • Promoted inviting ambiance through beverage presentation and service excellence.
  • Facilitated effective communication for problem resolution, ensuring team and guest satisfaction.
  • Organized workstations efficiently so that tasks could be completed quickly during peak hours.

Usher/Cashier/Concessions 11$/Hour

AMC Theatres
Houston, TX
07.2021 - 01.2023
  • Upheld cleanliness past standards to provide guests with a worry-free movie experience.
  • Cultivated guest relationships by offering personalized recommendations, ensuring an engaging and enjoyable theatre visit.
  • Boosted sales by providing exceptional service to theater guests and creating an understanding of positive membership qualities.

Education

High School Diploma -

Eastwood Academy
Houston, TX
06-2023

Some College (No Degree) - Criminal Justice/Pre-Law

University of St. Thomas
Houston, TX

Skills

  • Product knowledge: understanding of caffeine, taste profiles, bean background, and food pairings for an enjoyable tasting
  • Time management: controlling variables to sequence drinks properly, and having four or more beverages under my attention in a singular process
  • Attention to detail: configuring beverages and understanding what may be needed in a drink based solely on visuals or taste
  • Guest engagement: keeping a mental track of regular guest drinks and small talk that both parties can be interested in and further enjoy
  • Up-selling: pairing food and beverages to up sell but more importantly to focus on the guest's experience

Timeline

Barista 15$/Hour

Starbucks
10.2023 - Current

Usher/Cashier/Concessions 11$/Hour

AMC Theatres
07.2021 - 01.2023

High School Diploma -

Eastwood Academy

Some College (No Degree) - Criminal Justice/Pre-Law

University of St. Thomas