Marcus Ejenakaye Jr
Houston,TX
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
1
1
year of professional experience
Work History
Customer Service Associate
Home Depot
03.2021 - 12.2021
- Removed all boxes and related trash from sales floor and processed through compactors.
- Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
- Inspected floor displays, noted missing items, and immediately replenished merch.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Informed customers about special promotions and provided detailed information for various products.
Consultant
Ambit Energy
05.2021 - 10.2021
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
Education
High School Diploma -
Elsik High School
Houston, TX05.2018
Skills
- Customer Relationship Management
- Customer Transactions
- Customer Service
Timeline
Consultant
Ambit Energy
05.2021 - 10.2021
Customer Service Associate
Home Depot
03.2021 - 12.2021
High School Diploma -
Elsik High School
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