Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Marcus Elder

Everett,WA

Summary

Customer Service Representative with background in providing exceptional support and resolving customer inquiries. Skilled in communication, problem-solving, and maintaining positive relationships with customers. Demonstrated ability to improve customer satisfaction and loyalty through attentive service and effective issue resolution. Committed to enhancing team performance by sharing knowledge and best practices in customer service operations.

Overview

6
6
years of professional experience

Work History

Service Advisor

Lynnwood Honda
Edmonds, WA
02.2023 - Current
  • Greeted customers and addressed their needs in a professional manner.
  • Developed and maintained strong relationships with customers to ensure repeat business.
  • Provided accurate estimates of repair costs, labor times and parts prices to customers.
  • Tracked customer requests, comments, problems, issues and resolutions within designated systems.

Field Technician

ELM Utility Services
Kent, WA
02.2022 - 02.2023
  • Use magnetic, radar, and electrical equipment to locate the line for each ticket location.
  • Utilize prints or surveying equipment to pinpoint coordinates to mark each respective line.
  • Respond to emergency, on-call/overnight, and weekend tickets.
  • Contact homeowners and contractors to extend ticket due dates if more time is required to get to their location.

Administrative Coordinator

Green City Window and Door
Bothell, WA
07.2019 - 02.2022
  • Managed all correspondence and communications with customers and potential clients.
  • Controlled inventory and supply orders.
  • Worked directly with the company owner to further assist with administrative and operational support.
  • Coordinated schedules between contractors, installers, sales, and customers.

Education

High School Diploma -

Lynnwood High School
Lynnwood, WA
06-2009

Associate of Arts -

Edmonds Community College
Lynnwood, WA

Skills

  • Interpersonal Communication and Teamwork
  • Office Administration
  • Customer Relationship Management
  • MS Office (Word, Excel)
  • Goal-oriented mindset
  • Team player mentality

Languages

Sign Language
Native/ Bilingual

References

References available upon request.

Timeline

Service Advisor

Lynnwood Honda
02.2023 - Current

Field Technician

ELM Utility Services
02.2022 - 02.2023

Administrative Coordinator

Green City Window and Door
07.2019 - 02.2022

High School Diploma -

Lynnwood High School

Associate of Arts -

Edmonds Community College

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Marcus Elder