Marcus Gray
Riverton,WY
Summary
Dynamic manager with expertise in team leadership, decision-making, and relationship building. Proven track record in developing strong company culture and improving safety procedures while driving operational efficiency.
Overview
1
1
year of professional experience
Work History
Manager
Rustworks.LLC
Riverton, WY
11.2025 - Current
- Controlled costs to keep business operating within budget and increase profits.
- Developed and maintained relationships with customers and suppliers through account development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Improved safety procedures to create safe working conditions for workers.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Improved marketing to attract new customers and promote business.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Streamlined workflows by identifying bottlenecks in existing systems and implementing appropriate solutions.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Fostered partnerships with industry leaders, enhancing company's reputation and creating new business opportunities.
- Spearheaded transition to remote work during global health crisis, ensuring business continuity and employee safety.
Manager
Wendys Fast Food
Riverton, WY
11.2024 - 11.2025
- Supervised daily operations to ensure efficient service and adherence to quality standards.
- Trained and coached team members on customer service protocols and food safety practices.
- Monitored inventory levels and coordinated restocking efforts to maintain supply availability.
- Implemented scheduling strategies to optimize workforce productivity during peak hours.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Conducted regular performance evaluations to identify training needs and improve team efficiency.
- Assisted in maintaining cleanliness and organization of kitchen and dining areas for compliance with health regulations.
- Collaborated with management to develop promotional strategies that increased sales during special events.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
Education
High School
Frontier Academy
Riverton06-2026
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Staff management
- Staff training and development
- Task delegation
- Goal setting
- Documentation and reporting
- Relationship building
Timeline
Manager
Rustworks.LLC
11.2025 - Current
Manager
Wendys Fast Food
11.2024 - 11.2025
High School
Frontier Academy