Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
8
8
years of professional experience
Work History
Dental Assistant
Rolfe Family Dentistry
01.2024 - Current
Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Verified patient insurance eligibility and benefits.
Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
Dental Assistant
AZ Cosmetic & Family Dentistry
12.2022 - 01.2024
Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
Prepared and arranged instruments, medications, and required materials for dental procedures.
Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.
Lead Barista
Black Rock Coffee Bar
01.2019 - 12.2022
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Maintained accurate inventory counts to meet customer demands and sustain operations.
Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.
Customer Service Representative
CVS Caremark
01.2017 - 07.2018
Established and maintained patient profiles, updating organizational database with current information.
Addressed customer account discrepancies and concerns.
Stayed calm under pressure to and successfully dealt with difficult situations.
Education
Bachelor of Science -
Washington State University
Pullman, WA
12.2021
Associate of Arts -
Pierce College
Puyallup, WA
12.2016
Skills
Customer service
Positive attitude
Quick learner
Excellent verbal & written communication
Motivated teammate
Timeline
Dental Assistant
Rolfe Family Dentistry
01.2024 - Current
Dental Assistant
AZ Cosmetic & Family Dentistry
12.2022 - 01.2024
Lead Barista
Black Rock Coffee Bar
01.2019 - 12.2022
Customer Service Representative
CVS Caremark
01.2017 - 07.2018
Bachelor of Science -
Washington State University
Associate of Arts -
Pierce College
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