Summary
Overview
Work History
Education
Skills
Timeline
Generic

ALEXA B. GRADDY

Surprise,AZ

Summary

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

8
8
years of professional experience

Work History

Dental Assistant

Rolfe Family Dentistry
01.2024 - Current
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Verified patient insurance eligibility and benefits.
  • Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
  • Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.

Dental Assistant

AZ Cosmetic & Family Dentistry
12.2022 - 01.2024
  • Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
  • Prepared and arranged instruments, medications, and required materials for dental procedures.
  • Performed general chair-side duties for general dentistry, endo procedures, and oral surgery.

Lead Barista

Black Rock Coffee Bar
01.2019 - 12.2022
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Maintained accurate inventory counts to meet customer demands and sustain operations.
  • Handled and resolved customer issues and complaints with professionalism and tact to drive customer satisfaction and repeat business.

Customer Service Representative

CVS Caremark
01.2017 - 07.2018
  • Established and maintained patient profiles, updating organizational database with current information.
  • Addressed customer account discrepancies and concerns.
  • Stayed calm under pressure to and successfully dealt with difficult situations.

Education

Bachelor of Science -

Washington State University
Pullman, WA
12.2021

Associate of Arts -

Pierce College
Puyallup, WA
12.2016

Skills

  • Customer service
  • Positive attitude
  • Quick learner
  • Excellent verbal & written communication
  • Motivated teammate

Timeline

Dental Assistant

Rolfe Family Dentistry
01.2024 - Current

Dental Assistant

AZ Cosmetic & Family Dentistry
12.2022 - 01.2024

Lead Barista

Black Rock Coffee Bar
01.2019 - 12.2022

Customer Service Representative

CVS Caremark
01.2017 - 07.2018

Bachelor of Science -

Washington State University

Associate of Arts -

Pierce College
ALEXA B. GRADDY