Summary
Overview
Work History
Education
Skills
Timeline
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Marcus Hardy

Aiken ,SC

Summary

Currently a highly motivated, dependable, energetic team player with a keen eye for detail within the Entry Review department. A former accomplished and energetic supervisor with a solid history of achievement in the office. Motivated leader with strong organizational and prioritization abilities. Areas of expertise include data entry, scheduling and Microsoft Office. Over a decade of experience as a reliable manager. Over a decade of experience in Healthcare Services, extensive background in nursing homes and other establishments and have managed 15 buildings. 18 years of experience in saving accounts and making sure that clients are satisfied..

Overview

24
24
years of professional experience

Work History

Entry Review

UPS
Aiken, SC
02.2023 - Current
  • Developed strategies for improving customer satisfaction ratings.
  • Reviewed customer feedback and provided detailed summaries to management team.
  • Analyzed customer service surveys to identify areas for improvement.
  • Conducted regular reviews of customer service policies and procedures.
  • Organized data from customer feedback forms into meaningful information.

Ford Motors

UPS
Aiken , SC
07.2024 - 09.2024
  • Maintained and updated existing databases with accurate information.
  • Entered customer and account data from source documents into computer system database.
  • Conducted quality assurance checks on all entered information before submitting it for approval.
  • Processed high volumes of paperwork within established deadlines.

Processor for Merck

UPS
Aiken, SC
01.2021 - 01.2023
  • Entered data into spreadsheets, documents and databases with high accuracy rate.
  • Sifted through large quantities of data and accurately transferred necessary information to electronic spreadsheets.
  • Obtained scanned records and uploaded into company databases.
  • Keyed shipments per provided information.

Customs Rater

UPS
Aiken, SC
08.2019 - 01.2021
  • Reviewed and interpreted tariff classifications, duty rates and customs regulations to determine the correct value of imported goods.
  • Developed strategies to reduce or eliminate duties on imported products.
  • Calculated duty and taxes for imports based on applicable laws and regulations.
  • Assisted in the development of training materials and resources.
  • Organized and maintained learning records, documents, and databases.
  • Provided administrative support to trainers during class sessions.
  • Assisted with monitoring participants' raters' 90-day progress.
  • Assisted with several special projects.

District Manager

Health Care Service Corporation
Bensalem, PA
03.2001 - 08.2019
  • Regularly communicated updates regarding changes in corporate policies or procedures down through store level employees.
  • Developed and implemented district-wide sales strategies to increase revenue and market share.
  • Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions and payroll.
  • Resolved customer complaints quickly and effectively while maintaining a high level of customer service satisfaction.
  • Negotiated contracts with suppliers to obtain favorable terms for the district's nursing home.
  • Analyzed financial data for each site in the district to identify areas of improvement or growth potentials.
  • Oversaw 15 nursing homes with over 200 employees.

Education

Associate of Applied Business - Office Management

Piedmont Technical College
Greenwood, SC
12-2003

Skills

  • Administration and Management
  • Customer and Personal Service
  • Judgment and Decision Making
  • Data Entry
  • Problem-solving abilities
  • Deadline Management

Timeline

Ford Motors

UPS
07.2024 - 09.2024

Entry Review

UPS
02.2023 - Current

Processor for Merck

UPS
01.2021 - 01.2023

Customs Rater

UPS
08.2019 - 01.2021

District Manager

Health Care Service Corporation
03.2001 - 08.2019

Associate of Applied Business - Office Management

Piedmont Technical College
Marcus Hardy