Marcus Harold
Hopkins
Summary
Results-driven Parts Advisor with expertise in inventory management and customer service. Known for strong multitasking abilities and effective problem-solving, contributing to team success and improved customer satisfaction.
Overview
8
8
years of professional experience
Work History
Parts Advisor
Bloomington Chrysler, Jeep, Dodge and Ram
Bloomington, MN
03.2023 - Current
- Provided accurate parts identification and sourcing for customer inquiries and service requests.
- Managed inventory control processes to ensure optimal stock levels and order accuracy.
- Collaborated with service technicians to streamline parts acquisition and enhance repair efficiency.
- Led team efforts in maintaining organized parts department, improving workflow, and reducing errors.
- Provided excellent customer service through clear communication, swift issue resolution, and thorough knowledge of products and services offered.
- Managed returns and warranties efficiently, minimizing financial loss for the company while maintaining positive customer relationships.
- Contributed to team success by consistently meeting or exceeding monthly sales targets established by management.
- Using various databases such as CDK, Tekion, RapidRecon, Workflow, and Insignia.
Parts Runner
Bloomington Chrysler, Jeep, Dodge and Ram
Bloomington, MN
08.2022 - 03.2023
- Delivered parts efficiently to various locations, ensuring timely service and customer satisfaction.
- Coordinated with team members to optimize delivery routes, enhancing operational efficiency.
- Implemented safety protocols during transport, minimizing risk of accidents and damages.
- Improved turnaround time for deliveries through proactive planning and organization strategies.
- Supported fellow team members in completing their daily tasks when necessary, fostering a collaborative working atmosphere.
- Pulled parts from storage and prepared daily deliveries to verified locations.
- Developed strong relationships with clients by providing friendly, professional interactions during each delivery experience.
Service Porter
Citrin
Wayzata, MN
09.2021 - 11.2021
- Maintained cleanliness and organization of service areas, contributing to a welcoming environment.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Helped maintain a professional atmosphere within the dealership, adhering to dress codes, punctuality standards, and appropriate conduct guidelines at all times.
- Parked and retrieved vehicles for customers to protect lot access and prevent damage to customers' vehicles.
- Delivered above and beyond service to VIP guests at property.
- Contributed to positive customer experiences by providing shuttle transportation when necessary.
Service Runner
Richfield Bloomington Honda
Richfield, MN
08.2020 - 01.2021
- Assisted customers with vehicle drop-off and pick-up processes, ensuring smooth service operations.
- Collaborated with technicians to streamline workflow and improve service delivery efficiency.
- Supported team members by training new porters on operational procedures and best practices.
- Demonstrated strong problem-solving skills when addressing any issues that arose during daily operations or customer interactions.
- Displayed adaptability during periods of high volume or unexpected challenges within the workplace, ensuring seamless day-to-day operations despite unforeseen circumstances.
- Performed cleaning and maintenance duties as directed.
- Communicated with coworkers and managers about completed duties.
- Contributed to positive customer experiences by providing shuttle transportation when necessary.
Clinical Closure Technician
Prime Therapeutics LLC
Eagan, MN
02.2020 - 06.2020
- Views pharmacist's outcome and closes out the case given.
- Work on a computer database and manage certain customer depending on the specific case given to you.
- Help other peers with cases such as a "double check" to determine if their case is correct
- Work in a fast pace so there would not be any overdue cases
Lot Technician
Richfield Bloomington Honda
Richfield, MN
08.2018 - 02.2020
- Managed vehicle inventory, organizing cars for easy access and presentation.
- Transported cars between dealership locations, auctions, or other sites as required, supporting business operations effectively.
- Supported sales team by providing accurate vehicle information and assisting with customer inquiries.
- Demonstrated excellent communication skills when coordinating with various departments, ensuring smooth operation within the dealership ecosystem.
- Conducted thorough inspections of vehicles to ensure quality standards and safety compliance.
Education
High School Diploma -
Richfield High School
Richfield, MN06.2018
Skills
- Parts cataloging
- Warehouse operations
- Shipping procedures
- Warranty administration
- Automotive industry
- Parts identification
- Customer service
- Team collaboration
- Inventory management
- Parts documentation
- Multitasking Abilities
- Problem-solving skills
Timeline
Parts Advisor
Bloomington Chrysler, Jeep, Dodge and Ram
03.2023 - Current
Parts Runner
Bloomington Chrysler, Jeep, Dodge and Ram
08.2022 - 03.2023
Service Porter
Citrin
09.2021 - 11.2021
Service Runner
Richfield Bloomington Honda
08.2020 - 01.2021
Clinical Closure Technician
Prime Therapeutics LLC
02.2020 - 06.2020
Lot Technician
Richfield Bloomington Honda
08.2018 - 02.2020
High School Diploma -
Richfield High School