Marcus Harris
Kent
Summary
Seasoned General Manager of Operations with background in overseeing daily operations, developing strategic plans and improving revenue generation. Strong leadership skills with focus on team cohesion and operational efficiency. Demonstrated success driving growth in aligned business goals through process improvement strategies. Made significant contributions to previous roles by implementing innovative solutions that increased overall productivity and profitability.
Overview
11
11
years of professional experience
Work History
Culinary Supervisor
Levy Restaurants
Seattle
11.2023 - Current
- Inspected equipment regularly for cleanliness and proper functioning condition.
- Resolved conflicts among staff members in a professional manner while maintaining high morale levels.
- Ensured compliance with safety regulations in the kitchen area.
- Monitored stock levels of ingredients used in the preparation of meals.
- Monitored kitchen operations to ensure quality control of all food products.
- Enforced sanitation practices such as hand washing, glove use, and safe food handling techniques.
- Created weekly production schedules for staff members based on customer demand.
- Assigned tasks to staff members according to their qualifications and experience.
- Provided ongoing training and coaching to employees regarding proper cooking techniques.
- Worked closely with front-of-house personnel to ensure smooth transitions between courses during meal service.
- Developed and implemented culinary standards, recipes, and procedures.
- Maintained inventory of ingredients and supplies, ordered necessary items as needed.
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality.
General Manager of Operations
Emerald Growing
Spokane
12.2014 - 02.2022
- Established quality assurance processes to ensure customer satisfaction.
- Maintained up-to-date knowledge of relevant laws and regulations related to operations management.
- Collaborated with marketing team to develop promotional campaigns for products or services.
- Developed and implemented operational policies and procedures to improve efficiency.
- Negotiated contracts with vendors for goods or services needed by the organization.
- Monitored inventory levels, placing orders as necessary to maintain adequate supplies.
- Recruited, hired, and trained new staff members according to organizational standards.
- Oversaw daily operations of multiple departments, ensuring compliance with established protocols.
- Coordinated with other departments to ensure successful delivery of services.
Education
High School Diploma -
West Seattle High School
Seattle, WA06-2008
Skills
- Operational management
- Quality assurance
- Contract negotiation
- Inventory management
- Team leadership
- Employee training
- Regulatory compliance
- Process improvement
- Staff development
- Production
- Workflow optimization
- Maintaining compliance
Timeline
Culinary Supervisor
Levy Restaurants
11.2023 - Current
General Manager of Operations
Emerald Growing
12.2014 - 02.2022
High School Diploma -
West Seattle High School