Marcus Heyward
Charleston,SC
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. A proven workplace leader with a willingness to take on added responsibilities to meet team goals using strong organizational skills. Known for delivering excellent client and customer experiences for the past decade starting at Walmart to the Medical University of South Carolina, while demonstrating critical thinking and reliability, driving significant improvements on any team!
Overview
13
13
years of professional experience
Work History
Medical Referral Specialist - Remote
Medical University Of South Carolina
06.2023 - Current
- Answered scheduling phone calls and messages for 50+ physicians at MUSC medical facilities, scheduling appointments, providing information, and handling patient inquiries
- Verified insurance coverage and eligibility for medical services before scheduling appointments to prevent billing issues.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Registered and verified patient records before triage, recording and documenting most up-to-date information.
- Maintained confidentiality of patient information to comply with HIPAA regulations and protect patient privacy.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
Senior Logistics Associate
PCR Laser Corporation
09.2021 - 05.2023
- Managed warehouse operations and verified proper shipment procedures.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Tracked orders and notified customers of status or potential delays.
- Built long-term relationships with transport carriers due to prompt and courteous service.
- Verified documentation and condition of freight to assure quality standards were achieved.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
- Maintained clean, orderly work environment free of hazards.
- Helped train new employees in safe practices and warehouse procedures.
Asset Protection Manager
Walmart
04.2015 - 05.2021
- Controlled reduction of loss inventory by protecting company assets.
- Supervised surveillance, detection and criminal processing related to theft and criminal cases.
- Supported audits, shortage control initiatives, apprehensions, and disposition by preparing and reviewing associated paperwork.
- Trained loss prevention staff, retail managers and store employees on loss control and prevention measures.
- Collaborated with law enforcement to report crime and suspicious activity.
- Reviewed and updated store security policies and procedures.
- Monitored paperwork procedures to prevent error-related losses.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and directing shoppers to safety.
- Evaluated exhibited behavior and age of suspected perpetrators to calculate appropriate response to suspected theft attempts, erring on side of caution to mitigate liability risk.
- Worked with auditors to conduct investigations into suspected theft or fraud by internal personnel.
Store Associate
Walmart
08.2011 - 04.2014
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Answered questions about store policies and addressed customer concerns.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Stocked, tagged and displayed merchandise as required.
Education
Associate of Arts - Film And Video Production
Trident Technical College
Charleston, SC08.2025
High School Diploma -
Fort Dorchester High School
North Charleston, SC05.2011
Skills
- Healthcare regulations
- Appointment Scheduling
- Insurance Verification
- Referral Coordination
- Patient Scheduling
- Google Suite Proficiency
- Microsoft Suite Proficiency
- Active Listening
- Critical Thinking
- Reliability
- Staff Leadership & Management
- Loss prevention strategies
- Cross-Functional Teamwork
Timeline
Medical Referral Specialist - Remote
Medical University Of South Carolina
06.2023 - Current
Senior Logistics Associate
PCR Laser Corporation
09.2021 - 05.2023
Asset Protection Manager
Walmart
04.2015 - 05.2021
Store Associate
Walmart
08.2011 - 04.2014
Associate of Arts - Film And Video Production
Trident Technical College
High School Diploma -
Fort Dorchester High School