Marcus Jacobs
Syracuse,NY
Summary
Detail-focused Assistant Store Manager known for noticing eye-catching details and opportunities. Dependable and detail-oriented to manage multiple tasks and priorities. Recognized for exemplary customer service and team collaboration, and dedicated approach to incorporating excellent interpersonal skills.
Overview
9
9
years of professional experience
Work History
Customer Service Cashier
Wegmans
Syracuse, NY
06.2015 - 03.2021
- Welcomed customers and provided friendly customer service.
- Operated cash registers to process payments for product.
- Processed credit card transactions accurately and efficiently.
- Assisted customers with location of merchandise and questions about said product within the store.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Adhered to social distancing protocols and wore mask or face shield.
Sandwich Artist
SUBWAY®Restaurants
Syracuse, NY
06.2021 - 10.2022
- Discussed options with customers and offered suggestions to meet individual needs and drive sales.
- Answered guest questions, delivering most accurate and updated information available.
- Talked pleasantly with customers while taking orders and promoted positive image for business.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Adhered strictly to cash handling policies during opening and closing procedures.
Assistant Store Manager
Dollar General
Syracuse, NY
10.2022 - Current
- Used excellent verbal skills to engage customers and effectively determine needs in a timely manner to ensure customer satisfaction.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Provided leadership, insight and mentoring to current and newly hired employees to supply knowledge of various company programs, and setting priorities and goals.
- Handled complaints from customers by empathetically listening, recording details and offering solutions.
- Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
- Watched for and recognized security risks and thefts to prevent or handle situations.
Education
Associate of Arts - Networking Technology
Bryant And Stratton College
Syracuse, NY04.2019
Skills
- Attention to Detail
- Multitasking
- Collaborative Teamwork
- Oral Communication Skills
- Cash Auditing
- POS Systems Operations
- Store Opening and Closing
- Microsoft Office Suite
- Sales Techniques
- Mentoring and Coaching
- Relationship Building and Management
- Stock Management
Timeline
Assistant Store Manager
Dollar General
10.2022 - Current
Sandwich Artist
SUBWAY®Restaurants
06.2021 - 10.2022
Customer Service Cashier
Wegmans
06.2015 - 03.2021
Associate of Arts - Networking Technology
Bryant And Stratton College
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