MARCUS JOHNSON
Dalton,Georgia
Summary
Experienced Information Technology Technician and thirteen year military veteran that is extremely organized and adaptable with exceptional customer service and technical solutions support experience. Possesses strong interpersonal communication skills with the ability to supervise staff.
Overview
15
15
years of professional experience
Work History
IT Support Engineer
Atlantic Tower Services
10.2023 - Current
- Worked in close collaboration with contractors including cabling, electrical, computer, fire, and security systems.
- Installing telecommunications equipment, routers, switches, multiplexors, cable trays, and alarm and fire-suppression systems
- Maintained network by troubleshooting and repairing outages testing network back-up procedures; updating documentation.
- Documented network by labeling and routing equipment and cables, recording configuration diagrams and specifications.
- Establishes voice and data networks by running, pulling, terminating, and splicing cables.
Field Service Tech I
Securus Technologies
09.2022 - 10.2023
- Maintain and repair telecommunication equipment,1000 associated computers, networking, and electronic equipment and to install all Securus’ products, features and equipment.
- Repairs, maintains, programs and installs telecommunications hardware, associated LAN/WAN/networking hardware/software, various electronic equipment and wiring per specifications, codes, standards and operational procedures in correctional facilities.
- Repairs/installs inmates phones, kiosk, video terminals, WAP’s, tablets and other required equipment within correctional facilities within assigned area of responsibility.
- Performed Reverse DNS lookup to determine the domain name associated with the IP addresses of the servers.
Floyd Medical Center /Contractor
11.2021 - 09.2022
- Communicated with outside organizations, representing the organization to customers, the public, government, and other external sources
- Configure wide area network (WAN) or local area network (LAN) routers or related equipment
- Created and manage security metrics that analyze threats and operations eliminating 125+ viruses and malware
- Configured and defining parameters for installation or testing of local area network (LAN), wide area network (WAN), hubs, routers, switches, controllers, multiplexers, or related networking equipment
- Provided hands-on IT support such as installing and configuring computer hardware components, software programs, Windows operating systems, printers, and all related peripherals
- Performed desktop imaging using Symantec Ghost Solutions, allocating users to the correct organizational unit within Active Directory, setting up emails within Outlook, and providing solutions to spyware and malware
- Support and improve network security posture: firewall ACL, data encryption, file permissions, IPS/IDS, content filtering.
- Diagnosed and repaired system failures, manage servers, email, web services, and cyber incident remediation.
Desktop support technician Remotely
Delyon Computer Solutions
01.2013 - 09.2022
- Provide Level I and II support for hardware, software, LAN/WAN connectivity, and security.
- Maintained and supported documentation and managed ticketing system updates.
- Assisted in remote troubleshooting
- IT Troubleshooting & Problem Solving.
- Up-to-Date Knowledge of Computer Operating Systems.
IT support specialist
British Airways United Kingdom
05.2010 - 12.2013
- Analyzed logging and tracking of complex software and hardware issues of networking connectivity and application to meet business needs.
- Assisted the product development team by testing, replicating, documenting software bugs, and making recommendations.
- Protected network through DNS filtering to reduce the chances of viruses and malware. Monitors DNS activity and blocks IP addresses for end-users as needed.
- Configured, deployed, troubleshooted, and resolved issues to software and hardware, peripheral devices, and networks.
Education
Bachelor of Science - Cyber Security and Networking
ECPI University
11.2021
Associate of Applied Science - Computer Networking
ITT Technical Institute
06.2019
Skills
- Problem-solving
- Troubleshooting and repair
- Positive attitude
- Field repairs
- Technical troubleshooting
- Remote support
- Network diagnostics
- Issue troubleshooting
- Customer service
- Software diagnosis
- Systems analysis
Timeline
IT Support Engineer
Atlantic Tower Services
10.2023 - Current
Field Service Tech I
Securus Technologies
09.2022 - 10.2023
Floyd Medical Center /Contractor
11.2021 - 09.2022
Desktop support technician Remotely
Delyon Computer Solutions
01.2013 - 09.2022
IT support specialist
British Airways United Kingdom
05.2010 - 12.2013
Associate of Applied Science - Computer Networking
ITT Technical Institute
Bachelor of Science - Cyber Security and Networking
ECPI University
Similar Profiles
John BeatyJohn Beaty
Owner at J-Beez Services LLCOwner at J-Beez Services LLC
JOE SARHANJOE SARHAN
Tower hand at Tower Top ServicesTower hand at Tower Top Services
Zackary BirgeZackary Birge
Telecommunications Tower Lead Technician at Another Level Tower Services, INCTelecommunications Tower Lead Technician at Another Level Tower Services, INC
Matthew OdumMatthew Odum
Millwright Technician at Weems EngineeringMillwright Technician at Weems Engineering
Brent CollinsBrent Collins
R&D Lab Technician at Premier PolyersR&D Lab Technician at Premier Polyers