Marcus Johnson
Harrisburg
Summary
Dynamic hospitality professional with a proven track record of delivering exceptional food and beverage service to over 300 guests in fast-paced, high-pressure environments. Expertise in guest engagement, upselling techniques, and crafting memorable experiences that leave a lasting impression. Recognized for maintaining composure under pressure, demonstrating meticulous attention to detail, and consistently executing luxury-level service. Committed to enhancing guest satisfaction and fostering a welcoming atmosphere that elevates the overall experience.
Overview
10
10
years of professional experience
Work History
FA – Flight Attendant
American Airline
Philadelphia, PA
01.2024 - Current
- Deliver high-volume food and beverage service to 300+ guests per flight in a fast-paced, confined environment while maintaining efficiency and professionalism
- Execute full beverage and alcohol service, ensuring proper presentation, timing, and responsible service standards
- Provide elevated, personalized guest experiences by anticipating needs and resolving concerns in real time
- Maintain a polished, hospitality-driven atmosphere comparable to upscale dining environments
- Demonstrate strong multitasking by balancing safety procedures, service flow, and guest satisfaction simultaneously
- Handle high-pressure situations and guest conflicts with composure and professionalism
- Collaborate with team members to ensure seamless, front-of-house style service execution
- Maintain exceptional attention to detail in service presentation, cleanliness, and organization
- Provide emergency and medical assistance when required (CPR/BLS certified)
Patient Care Technician / Nursing Assistant
Select Medical – Helen M Simpson Rehabilitation Hospital
Harrisburg, Pennsylvania
04.2023 - 06.2024
- Basic Life Support Certification (BLS) 2024- Present
- Core competencies Medication Administration « Patient & Family Education « Nursing Care Procedures « Direct Patient Care & Indirect Patient Care « Coordination Basic Life Support (CPR) « Phlebotomy Technician « Electrocardiogram (EKG) «Assessments & Vitals « Specimen Collections
- To utilize my expertise in rehabilitation nursing to provide quality care and support to patients. Contribute to the success of a healthcare facility by providing compassionate, patient-centered care.
- Assist nurses with admissions, transfers, discharge processes, and record vital signs, temperatures, blood pressure, pulse, and respiration rates from oxygen and suction equipment.
- Measure and record food and liquid intake, collect fluid specimens; report any change in patient conditions to medical team or Charge Nurse.
- Deliver procedural nursing care for patient care; execute medical transcribes, documents, and transmit reports to RN or physician's orders.
- Answers patient call signals, bells, or intercom systems to determine patients' needs; assist with walkers, crutches or canes to ensure patients' complete mobility.
- Provides physical and emotional support and supervision to assist patients in performing daily living activities; accomplish a greater patient understanding through active listening and observing behavior.
- Help Created individualized treatment plans, assisted in individualized care.
- Provided encouragement to help participants meet their personal goals and mental health challenges.
Patient Care Technician / Nursing Assistant
Penn State Health – Holy Spirit Hospital
Harrisburg, Pennsylvania
06.2023 - 01.2024
- Basic Life Support Certification (BLS) 2024- Present
- Core competencies Medication Administration « Patient & Family Education « Nursing Care Procedures « Direct Patient Care & Indirect Patient Care « Coordination Basic Life Support (CPR) « Phlebotomy Technician « Electrocardiogram (EKG) «Assessments & Vitals « Specimen Collections
- To utilize my expertise in rehabilitation nursing to provide quality care and support to patients. Contribute to the success of a healthcare facility by providing compassionate, patient-centered care. Excellent interpersonal skills to communicate effectively with hospital personnel and patient populations
- Assist nurses with admissions, transfers, discharge processes, Able to prioritize duties and work as a team member, and record vital signs, temperatures, blood pressure, pulse, and respiration rates from oxygen and suction equipment.
- Measure and record food and liquid intake, collect fluid specimens; report any change in patient conditions to medical team or Charge Nurse.
- Deliver procedural nursing care for patient care; execute medical transcribes, documents, and transmit reports to RN or physician's orders.
- Answers patient call signals, bells, or intercom systems to determine patients' needs; assist with walkers, crutches or canes to ensure patients' complete mobility.
- Provides physical and emotional support and supervision to assist patients in performing daily living activities; accomplish a greater patient understanding through active listening and observing behavior.
- Help Created individualized treatment plans, assisted in individualized care.
- Provided encouragement to help participants meet their personal goals and mental health challenges.
Payroll Services / Helpline Specialist
Select Medical
Harrisburg, Pennsylvania
01.2023 - 05.2023
- Corporate payroll
- Provided technical guidance including analysis, reproduction, and general troubleshooting for Issues received from Employees associated with the payroll application.
- Collaborated with other internal and external groups on solving complex technical issues and developing innovative solutions.
- Answer questions about direct deposits, time cards, paychecks, tax forms, employment status, holiday pay.
- Create after call cases and send to appropriate department if needed.
- Skills Used Customer service, multitasking, attention to detail, organization, data entry, use of Oracle.
- Provided client support for payroll tax and adjustment questions regarding local taxation.
Patient Care Technician / Nursing Assistant
UPMC-Harrisburg Hospital (AG7)
Harrisburg, Pennsylvania
03.2021 - 08.2021
- Basic Life Support Certification (BLS) 2021- Present
- Core competencies Medication Administration « Patient & Family Education « Nursing Care Procedures « Direct Patient Care & Indirect Patient Care « Coordination Basic Life Support (CPR) « Phlebotomy Technician « Electrocardiogram (EKG) «Assessments & Vitals « Specimen Collections
- Assist nurses with admissions, transfers, discharge processes, and record vital signs, temperatures, blood pressure, pulse, and respiration rates from oxygen and suction equipment.
- Measure and record food and liquid intake, collect fluid specimens; report any change in patient conditions to medical team or Charge Nurse.
- Deliver procedural nursing care for patient care; execute medical transcribes, documents, and transmit reports to RN or physician's orders.
- Answers patient call signals, bells, or intercom systems to determine patients' needs; assist with walkers, crutches or canes to ensure patients' complete mobility.
- Provides physical and emotional support and supervision to assist patients in performing daily living activities; accomplish a greater patient understanding through active listening and observing behavior.
Caregiver/ Home health Aide
Moravia Health
Harrisburg, Pennsylvania
01.2020 - 03.2021
- Broad knowledge of medical care techniques in various settings.
- Ability to assist patients with a variety of daily healthcare tasks.
- Familiar with all aspects of senior care, especially in home environments.
- Ability to work well independently.
- Solid verbal and written communications skills.
- Assisted patients with meal planning and preparation.
- Provided assistance with daily grooming and bathing activities.
- Assessed patient abilities and made care recommendations.
- Communicated with patient family members on a regular basis.
Front-end Coach / Supervisor
Giant Food Store
Harrisburg, Pennsylvania
06.2016 - 03.2021
- Customer Service / Gas station associate
- Monitoring the activities of the lead cashier and other cashiers working under my supervision. Assisting with checkout and bagging.
- Ensuring the accuracy of the cash exchange taking place at the front end, and monitoring the security system for preventing cash theft.
- Checking all the paperwork regarding the cash flow management, upholding the money handling processes with respect to cash receipts, and providing feedback to the customer.
- Allotting shift timings to the cashiers, training them appropriately regarding the cash management system.
- Handling the cash management system efficiently, troubleshooting the system if required, and ensuring the accurate management of pricing and scanning systems.
- Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges.
- Processing Money Orders/Pay Checks.
- Send and Payout Western Union Money transactions.
- Answered customers' questions, and provided information on procedures.
Administrative assistant
The Program for Female Sex Offenders
Harrisburg, Pennsylvania
05.2019 - 01.2020
- Managed calendar of appointments, filed expense reports, composed and prepared confidential correspondence.
- Answered and screened telephone calls in a courteous manner, while taking messages with a high degree of accuracy.
- Responsible for regular corporate communication, including circulation of internal newsletters and external marketing materials.
- Maintain a 24-hour response rate for customer communication. employing effective prioritization techniques.
- Utilized scheduling software, namely Google Calendar, in collaboration with consultants, to maintain schedules and facilitate events coordination.
Education
Public Health & Exercise Science
West Chester University of Pennsylvania
West Chester, PennsylvaniaSkills
- Customer service
- Strong work ethic
- Attention to detail
- First aid
Awards and Acknowledgements
CPR (Cardiopulmonary Resuscitation), BLS (Basic Life Support), ACLS (Advanced Cardiovascular Life Support), PALS (Pediatric Advanced Life Support), HOPE 717 (Non-profit organization) – Feeding the homeless
Degree / Date of Graduation
- Expected Graduation Date (TBD)
Timeline
FA – Flight Attendant
American Airline
01.2024 - Current
Patient Care Technician / Nursing Assistant
Penn State Health – Holy Spirit Hospital
06.2023 - 01.2024
Patient Care Technician / Nursing Assistant
Select Medical – Helen M Simpson Rehabilitation Hospital
04.2023 - 06.2024
Payroll Services / Helpline Specialist
Select Medical
01.2023 - 05.2023
Patient Care Technician / Nursing Assistant
UPMC-Harrisburg Hospital (AG7)
03.2021 - 08.2021
Caregiver/ Home health Aide
Moravia Health
01.2020 - 03.2021
Administrative assistant
The Program for Female Sex Offenders
05.2019 - 01.2020
Front-end Coach / Supervisor
Giant Food Store
06.2016 - 03.2021
Public Health & Exercise Science
West Chester University of Pennsylvania