Marcus Kunz
Deltona,FL
Summary
Service-focused Operations Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales leader with sound judgment, good planning abilities, and interpersonal communication strengths.
Overview
11
11
years of professional experience
Work History
Operations Manager
Scooters Performance
02.2023 - Current
- Managed a diverse team of professionals, fostering a positive work environment, and high employee satisfaction.
- Established budget implementations, employee reviews, training, schedules, and contract negotiations.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Collaborate with clients on custom builds including paint work, powder coat, and engine upgrades.
- Increasing online presence on social media and driving sales through marketing campaigns.
- Maintain inventory for smooth workflow and completion deadlines.
Parts & Service Director
Seminole Harley-Davidson
07.2020 - 02.2023
- Enhanced customer loyalty by implementing targeted marketing initiatives for repeat business opportunities.
- Oversee Service Department and P&A Department budgets on a monthly and yearly basis.
- Provide staff with the resources and ability to grow within their position through training and coaching.
- Examine sales and analytics to forecast profits and growth on a monthly and yearly basis.
- Collaborate with the senior leadership team on ideas for continued growth and success.
- Manage inventory levels through inventory reports and product sales trends.
Retail Support Specialist
Parr Moto
07.2018 - 06.2020
- Consult with Harley-Davidson dealers on how to cultivate growth within the Service Department.
- Contributed to successful promotional campaigns by effectively coordinating displays, signage, and product placements.
- Analyzed sales performance data to recommend targeted marketing efforts that led to increased revenue.
- Build Service Department traffic and sales by implementing proven strategies and procedures.
- Create ways for clients to train team members on new procedures to ensure success.
Service Advisor
Charlie's Dodge
10.2017 - 07.2018
- Portray a professional manner and family friendly experience.
- Schedule and consult with customers on repairs needed.
- Order parts and track inventory on vehicle parts.
Parts Manager
Toledo Harley-Davidson
08.2013 - 09.2017
- Maintain a level of inventory to fulfill customer orders and expectations through previous sales.
- Enable associates with the right skills and duties to provide a thoughtful customer experience.
- Manage customer follow-ups including special orders and back-ordered products.
Education
High School Diploma -
Bowsher High School
Toledo, OH06.2009
Skills
- Inventory
- Sales Analytics
- Operations Management
- Staff Development
- Training programs
- Cross-Functional Collaboration
- Account Management
- Program Improvement
- Teamwork and Collaboration
- Customer Service
- Team Leadership
- Relationship Building
Personal Information
With over ten years experience in the Harley-Davidson industry, a proven track record of driving sales and exceeding customer expectations resulting in organizational growth. Delivering a premium experience to clients is a trait I believe would be a great fit for your organization. I believe my skills and background have laid a solid base of what could grow to become a great asset to your team and company.
Having experience in consulting with Parr Moto, my key takeaways have ignited my skills to drive sales, grow store departments, and increase team opportunities within an organization to engage with customers on another level.
Being born and raised in Toledo, Ohio, my wife and I relocated to Central Florida in July 2020. We have been in Florida for nearly four years, and we are making our way back up to our hometown to allow more quality time with our friends and family.
Timeline
Operations Manager
Scooters Performance
02.2023 - Current
Parts & Service Director
Seminole Harley-Davidson
07.2020 - 02.2023
Retail Support Specialist
Parr Moto
07.2018 - 06.2020
Service Advisor
Charlie's Dodge
10.2017 - 07.2018
Parts Manager
Toledo Harley-Davidson
08.2013 - 09.2017
High School Diploma -
Bowsher High School