Summary
Overview
Work History
Education
Skills
Certification
Timeline

MARCUS LACEY

IT Help Desk
AUBURN,AL

Summary

Service-focused team player, bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Mac and Windows with 5+ years of expertise in related roles.

Overview

1
1
Language
3
3
Certifications
4
4
years of post-secondary education
5
5
years of professional experience

Work History

Retail Associate

Lowes
Auburn, AL
03.2021 - Current
  • Approach browsing customers to initiate conversations to determine buying preferences.
  • Provide professional telephone customer service pertaining to orders, promotions, store operations and products.
  • Use POS system to process sales, returns, online orders and gift card activations.

Bar Back

Huntsville Botanical Gardens
Huntsville, AL
05.2019 - 08.2020
  • Assisted the bartenders by maintaining 100% stock at the bar for all drinks, ice, mixers, and cups.
  • Occasionally filled in for bartender, if ever needed, in providing customers with their beverages.

Team Member

Smoothie King
Auburn, AL
08.2019 - 03.2020
  • Improved repeat customer sales by 5% while providing excellent service through flawless knowledge of the company’s health food menu.
  • Ensured timely preparation of smoothies to the customer with zero complaints.

Summer Camp Counselor

Hogan Family YMCA
Madison, AL
05.2016 - 08.2019
  • Mentored 12-20 children five days a week by implementing educationally based activities, crafts, public speaking, writing reports, and games while adapting those activities based on weather forecast and availability of facility space.
  • Provided a safe and respectful learning environment for the children by facilitating set-up and break-down of indoor and outdoor education areas conducive for boys of multiple maturity levels.

Education

Bachelor of Science - Finance

Auburn University, Auburn, AL
08.2017 - 05.2021

School of Business GPA: 3.5

Associate of Applied Science - Business

Motlow State Community College, Tullahoma, TN
08.2018 - 05.2019
  • Elected captain of Motlow State men's basketball team

Skills

Positive and engaging demeanor

undefined

Certification

Security+, CompTIA - March 2021

Timeline

Retail Associate - Lowes
03.2021 - Current
Team Member - Smoothie King
08.2019 - 03.2020
Bar Back - Huntsville Botanical Gardens
05.2019 - 08.2020
Motlow State Community College - Associate of Applied Science, Business
08.2018 - 05.2019
Auburn University - Bachelor of Science, Finance
08.2017 - 05.2021
Summer Camp Counselor - Hogan Family YMCA
05.2016 - 08.2019

Similar Profiles

CREATE PROFILE
MARCUS LACEYIT Help Desk