MARCUS LACEY
IT Help Desk
AUBURN,AL
Summary
Service-focused team player, bringing unparalleled skills in customer relations, task prioritization and time management. Motivated to directly and efficiently address customer concerns head-on, develop proactive solutions and implement corrections with efficiency. Proficient in Mac and Windows with 5+ years of expertise in related roles.
Overview
1
1
Language
3
3
Certifications
4
4
years of post-secondary education
5
5
years of professional experience
Work History
Retail Associate
Lowes
Auburn, AL
03.2021 - Current
- Approach browsing customers to initiate conversations to determine buying preferences.
- Provide professional telephone customer service pertaining to orders, promotions, store operations and products.
- Use POS system to process sales, returns, online orders and gift card activations.
Bar Back
Huntsville Botanical Gardens
Huntsville, AL
05.2019 - 08.2020
- Assisted the bartenders by maintaining 100% stock at the bar for all drinks, ice, mixers, and cups.
- Occasionally filled in for bartender, if ever needed, in providing customers with their beverages.
Team Member
Smoothie King
Auburn, AL
08.2019 - 03.2020
- Improved repeat customer sales by 5% while providing excellent service through flawless knowledge of the company’s health food menu.
- Ensured timely preparation of smoothies to the customer with zero complaints.
Summer Camp Counselor
Hogan Family YMCA
Madison, AL
05.2016 - 08.2019
- Mentored 12-20 children five days a week by implementing educationally based activities, crafts, public speaking, writing reports, and games while adapting those activities based on weather forecast and availability of facility space.
- Provided a safe and respectful learning environment for the children by facilitating set-up and break-down of indoor and outdoor education areas conducive for boys of multiple maturity levels.
Education
Bachelor of Science - Finance
08.2017 - 05.2021
School of Business GPA: 3.5
Associate of Applied Science - Business
08.2018 - 05.2019
- Elected captain of Motlow State men's basketball team
Skills
Positive and engaging demeanor
Customer service
Computer skills
Troubleshooting
Microsoft Office
Certification
Security+, CompTIA - March 2021
Timeline
Retail Associate - Lowes
03.2021 - Current
Team Member - Smoothie King
08.2019 - 03.2020
Bar Back - Huntsville Botanical Gardens
05.2019 - 08.2020
Motlow State Community College - Associate of Applied Science, Business
08.2018 - 05.2019
Auburn University - Bachelor of Science, Finance
08.2017 - 05.2021
Summer Camp Counselor - Hogan Family YMCA
05.2016 - 08.2019