Marcus Lyles
Columbus,Ohio
Summary
Entry-Level Cloud Architect & Customer Service Representative
Strong customer service orientation with excellent communication skills. An enthusiastic learner with a proactive approach to problem-solving and working collaboratively in a dynamic environment. 2+ years in the field of Customer service
Overview
4
4
years of professional experience
1
1
Certification
Work History
Corporate Travel Agent
Chase
10.2022 - 12.2023
- Increased client satisfaction by providing personalized and efficient corporate travel planning services.
- Streamlined booking processes for more accurate and timely reservations, improving overall service quality.
- Managed complex itineraries for high-profile executives, ensuring seamless travel experiences.
Work Study Office Assistant
Henderson Community College
01.2020 - 05.2022
- Provide tech support for hardware and software.
- Troubleshoot and resolve IT issues.
- Assist in system setup and maintenance.
- Respond to customer inquiries via phone, email, or in-person.
- Document and track support issues.
Education
Associate of Science - Computer Science
Henderson Community College
Henderson, KY05.2022
Certification - Computer Technician
Earle C. Clements Job Corps Academy
Morganfield, KY01.2020
Skills
- Documentation Coordination
- Product Knowledge
- Customer Service
- Computer Networking
- Cloud Technology
- Marketing Communications
Accomplishments
- Cross-trained on the manager's tasks and responsibilities and was entrusted to handle all duties when that individual was unavailable at Henderson Community College
- Trained Pre-Military Cadet responsible for leadership positions
Affiliations
- Pre-Military Program
Certification
Studying for AWS Solutions Architect
AWS Architect
IT fundamentals
IC3
Studying for A+
Leadership training and Communication
Timeline
Corporate Travel Agent
Chase
10.2022 - 12.2023
Work Study Office Assistant
Henderson Community College
01.2020 - 05.2022
Associate of Science - Computer Science
Henderson Community College
Certification - Computer Technician
Earle C. Clements Job Corps Academy
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