Marcus McClinton
Charleston,SC
Summary
Dynamic Information Technology professional with over 8 years of experience in IT support and entry-level Cyber Security, dedicated to fostering strong, strategic relationships with colleagues and clients. Proven expertise in troubleshooting and maintaining complex equipment, complemented by a commitment to effective team collaboration and adaptability in fast-paced environments. Skilled in diagnosing issues, performing repairs, and ensuring exceptional customer satisfaction while consistently demonstrating reliability and a results-driven approach. Eager to advance a career in Information Technology and Cyber Security by leveraging a solid foundation of technical skills and a proactive mindset.
Overview
8
8
years of professional experience
Work History
Field Service Technician II
Securus Technologies
Charleston, SC
07.2025 - Current
- Installed and configured communication systems to meet operational requirements and customer needs.
- Diagnosed technical issues with equipment, providing timely repairs and maintenance support.
- Conducted routine inspections of systems to guarantee functionality and reliability during operations.
- Delivered on-site training sessions for users on equipment operation and troubleshooting techniques.
- Maintained a high level of professionalism in all interactions with clients, consistently receiving positive feedback for exceptional service.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
Signal Support Systems Specialist (25U)
US Army
Columbia SC
01.2018 - Current
- Managed, maintained, and operated 30+ signal support systems, including radios and satellite communications equipment.
- Provided technical assistance and training to 100+ soldiers and 3 units on communication systems.
- Ensured reliable communication and information technology systems operations during missions and daily activities.
- Conducted preventive maintenance checks and services on communication equipment.
- Coordinated with different 5 units to maintain seamless communication channels.
Education
CompTIA Accreditation - Cyber Security
Training Concepts
Columbia, SC09-2025
MOS Training - Information And Communication Technology
Army Cyber School of Excellence
FT Eisenhower10-2018
High School Diploma -
Garrett Academy of Technology
Charleston, SC01-2017
Skills
- Expert in diagnosing and resolving hardware and network issues
- Proficient in installing new equipment and software
- Highly adaptable and quick to learn new skills and technologies
- Demonstrates a strong work ethic and commitment to excellence
- Skilled in managing time effectively to meet deadlines
- Excellent communication and presentation abilities
- Capable of teaching and demonstrating complex concepts clearly
- Outstanding customer service with a focus on client satisfaction
- Possesses a strong ethical foundation and moral compass
Timeline
Field Service Technician II
Securus Technologies
07.2025 - Current
Signal Support Systems Specialist (25U)
US Army
01.2018 - Current
CompTIA Accreditation - Cyber Security
Training Concepts
MOS Training - Information And Communication Technology
Army Cyber School of Excellence
High School Diploma -
Garrett Academy of Technology