Overview
Work History
Education
Skills
Timeline
Generic

Marcus McFall

Dublin

Overview

13
13
years of professional experience

Work History

Parking Operations Assistant

Virginia Tech
Blacksburg, VA
03.2024 - Current
  • Functioned as assistant special event coordinator, dispatcher, and citation appeals coordinator
  • Organized parking for campus functions
  • Coordinated signage throughout campus
  • Processed various parking passes
  • Created and maintained living event calendar
  • Communicated with various university officials
  • Collected and processed payments
  • Entered all data and communications into Power Park Flex
  • Utilized Microsoft suite to create letters, spreadsheets, and emails
  • Make decisions pertaining to parking citations/if citation will be payable or can be voided in strict compliance with the office procedural manual
  • Talks to customers on the phone and in person regarding ticket appeals

Customer Service Agent

Virginia Tech
Blacksburg, VA
07.2023 - 03.2024
  • Used Virginia state DMV to access vehicle information, plates, and VIN numbers
  • Verified ownership of in state and out of state vehicles
  • Used Banner to access information for student and employee status
  • Explained various permit types and uses to customers
  • Processed and explained various parking citations to customers
  • Processed visitor passes for departments
  • Processed special use passes for departments and individuals
  • Communicated university policy to a diverse group of clientele
  • Effectively communicated with disgruntled customers
  • Performed detailed work in a fast-paced and stressful environment
  • Accurately maintained customer records in T2 Flex
  • Completed FERPA trainings
  • Used the Microsoft office suite to complete daily tasks

Parking Enforcement Officer

Virginia Tech
Blacksburg, VA
11.2022 - 07.2023
  • Used T2 Flex to access accounts for employees, students, and guests
  • Used T2 Flex to enter vehicle information, VIN numbers, license plates and permit information
  • Gained comprehensive knowledge of Virginia Tech’s parking procedures
  • Effectively used knowledge of the University’s parking rules and regulations
  • Communicated with police and campus security
  • Assisted and answered questions for a diverse range of customers
  • Remained calm and respectful when conversing with irate customers
  • Gained knowledge of Virginia Tech’s parking rules and regulations

Event Parking Supervisor

Penn State University
University Park, PA
02.2015 - 12.2022
  • Supervised during large scale events involving groups of 15,000+ customers
  • Solved various issues with customers and employees
  • Worked in collaboration with other departments for special events
  • Surveyed parking lots for State College borough
  • Maintained a personal schedule for events on campus

Student Usher Supervisor

Penn State University
University Park, PA
02.2013 - 12.2022
  • Managed 10+ employees
  • Problem solved issues related to seating and behavior
  • Effectively managed crisis situations

Ski and Snowboard Instructor

Tussey Mountain Ski Corp
Boalsburg, PA
08.2013 - 06.2022
  • Certified snowboard instructor
  • Worked with diverse individuals from all age groups
  • Worked with individuals who had visual and hearing impairments
  • Communicated effectively
  • Created positive learning environment
  • Designed comprehensive lesson plans for various skill levels
  • Provided instruction and participation grades for college students

Data Entry Specialist

L3Harris
State College, PA
08.2021 - 12.2021
  • Viewed blueprints and technical drawings for confidential and sensitive materials
  • Gave suggestions for workflow and office layout
  • Priced various parts from bidders and delivered short proposals
  • Converted data from paper system to an online parts life management system
  • Found, documented, and helped source data discrepancies
  • Reconciled data between spreadsheets and new management system
  • Located CAGE codes for various manufacturers
  • Found and sorted commodity codes
  • Completed train-the-trainer sessions on Agile PLM

Education

B.S. - Industrial Design

Pennsylvania College of Technology
Williamsport, PA
12-2021

Skills

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft outlook
  • Customer service
  • Conflict resolution
  • University Banner
  • DMV access
  • Database systems
  • Reconciling accounts
  • Knowledge of Virginia Tech's campus

Timeline

Parking Operations Assistant

Virginia Tech
03.2024 - Current

Customer Service Agent

Virginia Tech
07.2023 - 03.2024

Parking Enforcement Officer

Virginia Tech
11.2022 - 07.2023

Data Entry Specialist

L3Harris
08.2021 - 12.2021

Event Parking Supervisor

Penn State University
02.2015 - 12.2022

Ski and Snowboard Instructor

Tussey Mountain Ski Corp
08.2013 - 06.2022

Student Usher Supervisor

Penn State University
02.2013 - 12.2022

B.S. - Industrial Design

Pennsylvania College of Technology
Marcus McFall