Marcus McFall
Dublin
Overview
13
13
years of professional experience
Work History
Parking Operations Assistant
Virginia Tech
Blacksburg, VA
03.2024 - Current
- Functioned as assistant special event coordinator, dispatcher, and citation appeals coordinator
- Organized parking for campus functions
- Coordinated signage throughout campus
- Processed various parking passes
- Created and maintained living event calendar
- Communicated with various university officials
- Collected and processed payments
- Entered all data and communications into Power Park Flex
- Utilized Microsoft suite to create letters, spreadsheets, and emails
- Make decisions pertaining to parking citations/if citation will be payable or can be voided in strict compliance with the office procedural manual
- Talks to customers on the phone and in person regarding ticket appeals
Customer Service Agent
Virginia Tech
Blacksburg, VA
07.2023 - 03.2024
- Used Virginia state DMV to access vehicle information, plates, and VIN numbers
- Verified ownership of in state and out of state vehicles
- Used Banner to access information for student and employee status
- Explained various permit types and uses to customers
- Processed and explained various parking citations to customers
- Processed visitor passes for departments
- Processed special use passes for departments and individuals
- Communicated university policy to a diverse group of clientele
- Effectively communicated with disgruntled customers
- Performed detailed work in a fast-paced and stressful environment
- Accurately maintained customer records in T2 Flex
- Completed FERPA trainings
- Used the Microsoft office suite to complete daily tasks
Parking Enforcement Officer
Virginia Tech
Blacksburg, VA
11.2022 - 07.2023
- Used T2 Flex to access accounts for employees, students, and guests
- Used T2 Flex to enter vehicle information, VIN numbers, license plates and permit information
- Gained comprehensive knowledge of Virginia Tech’s parking procedures
- Effectively used knowledge of the University’s parking rules and regulations
- Communicated with police and campus security
- Assisted and answered questions for a diverse range of customers
- Remained calm and respectful when conversing with irate customers
- Gained knowledge of Virginia Tech’s parking rules and regulations
Event Parking Supervisor
Penn State University
University Park, PA
02.2015 - 12.2022
- Supervised during large scale events involving groups of 15,000+ customers
- Solved various issues with customers and employees
- Worked in collaboration with other departments for special events
- Surveyed parking lots for State College borough
- Maintained a personal schedule for events on campus
Student Usher Supervisor
Penn State University
University Park, PA
02.2013 - 12.2022
- Managed 10+ employees
- Problem solved issues related to seating and behavior
- Effectively managed crisis situations
Ski and Snowboard Instructor
Tussey Mountain Ski Corp
Boalsburg, PA
08.2013 - 06.2022
- Certified snowboard instructor
- Worked with diverse individuals from all age groups
- Worked with individuals who had visual and hearing impairments
- Communicated effectively
- Created positive learning environment
- Designed comprehensive lesson plans for various skill levels
- Provided instruction and participation grades for college students
Data Entry Specialist
L3Harris
State College, PA
08.2021 - 12.2021
- Viewed blueprints and technical drawings for confidential and sensitive materials
- Gave suggestions for workflow and office layout
- Priced various parts from bidders and delivered short proposals
- Converted data from paper system to an online parts life management system
- Found, documented, and helped source data discrepancies
- Reconciled data between spreadsheets and new management system
- Located CAGE codes for various manufacturers
- Found and sorted commodity codes
- Completed train-the-trainer sessions on Agile PLM
Education
B.S. - Industrial Design
Pennsylvania College of Technology
Williamsport, PA12-2021
Skills
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft outlook
- Customer service
- Conflict resolution
- University Banner
- DMV access
- Database systems
- Reconciling accounts
- Knowledge of Virginia Tech's campus
Timeline
Parking Operations Assistant
Virginia Tech
03.2024 - Current
Customer Service Agent
Virginia Tech
07.2023 - 03.2024
Parking Enforcement Officer
Virginia Tech
11.2022 - 07.2023
Data Entry Specialist
L3Harris
08.2021 - 12.2021
Event Parking Supervisor
Penn State University
02.2015 - 12.2022
Ski and Snowboard Instructor
Tussey Mountain Ski Corp
08.2013 - 06.2022
Student Usher Supervisor
Penn State University
02.2013 - 12.2022
B.S. - Industrial Design
Pennsylvania College of Technology