BRAHIM MOUSSAOUI
Malden,MA
Summary
Supervise cashier relations with clients to ensure complaints, disagreements or misunderstandings are resolved diplomatically. Supervise the quality of work for all employees to ensure all work tasks and assignments are performed efficiently, effectively and with utmost customer service. Monitor office audits of daily cashier reports to ensure proper sales totals are reported and recorded on time. Handle general accounting duties such as payroll and petty cash. Willing to relocate: Anywhere. Authorized to work in the US for any employer.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Parking Customer Service
LAZ Parking
07.2024 - Current
- Driver
- Completed trip sheets and daily paperwork.
- Assisted passengers as needed and requested by passengers and/or dispatch personnel.
- Operated vehicles with specialized equipment, such as wheelchair lifts, to transport and secure passengers with special needs.
Parking Enforcement Officer
City of Boston
01.2019 - 05.2023
- Patrol regularly and other special assigned on and off street parking areas to enforce parking regulations by issuing an individual parking ticket for each violation.
- Work within established routes, which may be changed from time to time by the Commissioner of Public Services and/or the Parking Superintendent.
- Use hand held electronic device or hand written method to issue tickets. Information entered must be legible, accurate and complete if hand written.
- Install and uninstall as required the wheel locking device.
- Use hand held camera to record violations as instructed.
- Operate the License Plate Reader 'LPR' system to detect violations and take pictures of violations for use in proceedings.
- Competently use hand held department and police radios to maintain contact at all times with the department.
- Performs other duties as required.
Parking assistant manager (2000 parking spaces)
SPPLUS
08.2017 - 12.2018
- Recruits, trains, and supervises parking services personnel engaged in operating and patrolling pay parking lots and decks.
- Responds to inquiries and complaints regarding parking services policies, procedures, and facilities.
- Develops training manuals and updates staff on operational changes.
- Programs and maintains the Micro-Series Key Card Reader System.
- Supervises the work of outside contractors providing striping and maintenance work on parking lots.
- Prepares brochures, maps, and informational materials for public dissemination.
Parking Supervisor (11 employees)
LAZ Parking
01.2017 - 04.2017
- Supervise, schedule, and coordinate the operation of one or more municipal parking facilities.
- Record, count, deposit, and insure the security of all collected revenues from parking lot facilities.
- Review parking lot operations and oversee the efficient utilization of staff and equipment.
- Inspect parking lots and insure the proper correction of problems relating to their physical conditions.
- Recommend improvements to operations, procedures, or scheduling.
- Perform minor repairs as necessary on parking lot equipment.
- Provide information to and respond to inquiries from the public.
- Coordinate parking lot operations with other Parking Lot Supervisors.
- Instruct, train, supervise, and evaluate subordinate personnel.
- Prepare periodic reports regarding parking lot operations and revenues.
Transportation agent
Massachusetts convention center Auto
11.2016 - 12.2016
- Manage cab stand and make sure that drivers follow procedure, provide high customer service and give direction, provide information about limousine, livery and shuttles, transport guest with golf cart within the convention center facility, direct traffic.
Driver
Massachusetts United States
01.2016 - 10.2016
- Driver.
Assistant manager
VPNE Parking Solutions
09.2014 - 12.2015
- Collect parking fees, balance cash drawer, print daily report, answer phone calls, give directions to customers, file incident reports, solve complaints, make schedules, supervise employees, operate payroll software.
Assistant manager
Laz parking
07.2007 - 09.2014
- Collect parking fees, balance cash drawer, print daily report, cash out pay station, answer phone calls, give directions to customers, file incident reports, solve complaints, make schedules, supervise employees, operate payroll software.
Education
high school - math
Sijilmassa
07.1995
Skills
- Training
- Cash Handling
- Microsoft Word
- Leadership
- Good knowledge on Microsoft word, Excel, and Card access software (10 years)
Certification
Driver's License
Languages
English - Fluent
French - Fluent
Moroccan Arabic - Fluent
Arabic: Native
French: Advanced
Timeline
Parking Customer Service
LAZ Parking
07.2024 - Current
Parking Enforcement Officer
City of Boston
01.2019 - 05.2023
Parking assistant manager (2000 parking spaces)
SPPLUS
08.2017 - 12.2018
Parking Supervisor (11 employees)
LAZ Parking
01.2017 - 04.2017
Transportation agent
Massachusetts convention center Auto
11.2016 - 12.2016
Driver
Massachusetts United States
01.2016 - 10.2016
Assistant manager
VPNE Parking Solutions
09.2014 - 12.2015
Assistant manager
Laz parking
07.2007 - 09.2014
high school - math
Sijilmassa
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