Marcus Mcguire
College Park,GA
Summary
Skilled in mobile technology with background as Mobile Expert. Strong knowledge of latest mobile devices, plans, and accessories, coupled with ability to provide top-notch customer service. Known for troubleshooting software issues efficiently and educating customers on device usage. Previous work resulted in improved customer satisfaction scores and increased sales revenue.
Results-driven professional in retail sales, known for high productivity and efficient task completion. Well-versed in customer service, inventory management, and sales strategy development. Excel at communication, problem-solving, and adaptability, ensuring exceptional customer experiences and team collaboration.
Overview
10
10
years of professional experience
2009
2009
years of post-secondary education
Work History
Mobile Expert
T-Mobile
Atlanta, Georgia
09.2021 - 03.2026
- Assisted customers in selecting mobile devices and plans.
- Educated customers about device features and promotions.
- Processed customer transactions and returns efficiently.
- Maintained product displays to ensure a neat store appearance.
- Monitored inventory levels to support product availability efforts.
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored new staff on customer service standards.
- Managed inventory levels and coordinated restocking activities efficiently.
- Resolved customer inquiries and handled complaints with professionalism.
- Collaborated with team members to maintain a clean and organized store environment.
- Analyzed sales data to identify trends and improve merchandising efforts.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Performed daily opening and closing duties including cash handling and reconciliation.
- Cultivated loyal customer base by providing excellent customer service.
- Maintained a neat, clean, organized work environment that meets company standards.
- Processed sales transactions via cash register and telephone orders.
- Developed relationships with customers by providing knowledgeable advice about products.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Trained staff to have extensive product knowledge and upselling skills.
Retail Assistant Manager
T-Mobile
Atlanta
06.2024 - 07.2025
- Supervised daily operations and ensured compliance with company policies.
- Trained and mentored new staff on customer service standards.
- Managed inventory levels and coordinated restocking activities efficiently.
- Implemented sales strategies to enhance customer engagement and loyalty.
- Collaborated with team members to maintain a clean and organized store environment.
- Trained, coached, and mentored new team members on customer service and operational standards.
- Assisted in scheduling staff shifts to optimize coverage during peak hours.
- Analyzed sales data to identify trends and improve merchandising efforts.
- Maintained a neat, clean, organized work environment that meets company standards.
- Collaborated with other managers on projects such as store layout changes or marketing campaigns.
- Resolved conflicts between employees or customers in a professional manner.
- Executed all merchandising directives accurately according to planograms.
Trainer
T-Mobile
Atlanta, GA
03.2021 - 09.2021
- Collaborated with teams to identify training needs and develop content.
- Facilitated workshops to enhance customer service skills among staff.
- Mentored new trainers to ensure consistency in program delivery.
- Utilized learning management systems to track employee progress and compliance.
- Adapted teaching methods according to the needs of individual learners or groups.
Mobile Expert
Sprint
Atlanta, GA
04.2016 - 03.2021
- Assisted customers in selecting mobile devices and plans.
- Educated customers about device features and promotions.
- Processed customer transactions and returns efficiently.
Education
Woodland High School
Woodland , ALSkills
- Mobile device selection
- Sales process optimization
- Customer education
- Inventory management
- Operations supervision
Languages
English
Professional
Accomplishments
- Winner circle
References
References available upon request.
Timeline
Retail Assistant Manager
T-Mobile
06.2024 - 07.2025
Mobile Expert
T-Mobile
09.2021 - 03.2026
Trainer
T-Mobile
03.2021 - 09.2021
Mobile Expert
Sprint
04.2016 - 03.2021
Woodland High School