Marcus McNeil
League City,TX
Summary
Operations and Project Manager with extensive experience in operational and analytical methodologies that partners with stakeholders and customers to improve Standard Operating Procedures . Also, a track record of analyzing data and consulting with Senior Leadership to improve efficiency and processes, which has saved up to 2 hours in processing time and adding $50k in revenue per operation.
Overview
24
24
years of professional experience
Work History
Operations Manager
Port of Houston Authority
Houston , TX
2014.09 - Current
- Manage operations by creating and implementing schedules, process, and procedures for up to 75 people, processing daily labor orders to ILA union, and addressing concerns of customers & stakeholders which streamlined operations by 8%
- Directly oversees up to 25 employees that supports 1-4 vessels nightly that ship containers worldwide, which produces 73% of U.S Gulf Coast container traffic
- Lead operational procedures to meet all HSE standards per maritime industry.
- Coordinate all containerized vessels and rail operations to call at port while ensuring all yard support equipment and staff are managed efficiently and safely
- Ensure all container customer trucks are serviced to meet turnaround SLA of 40 minutes per truck
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services
- Liaison with Fire Department and Port Police on any hazardous leaks, odors, fires, or spills on terminal, while coordinating traffic flow, accidents/incidents, and berthing of vessels
- Facilitate presentations on terminal trends, methodologies, and data to stakeholders and executives
- Work cross functionally with IT, Administration, Finance, and Infrastructure teams
- Advice best possible solutions for equipment and terminal challenges to internal and external stakeholders.
- Established positive and effective communication among staff and organization leadership, reducing miscommunications, and missed deadlines.
Operations Planner
Port Authority of Trinidad & Tobago, Port of Spain
1999.11 - 2013.07
- Facilitated operations by allocating and deploying necessary equipment and staff coordinating ~300 pick-up and drop-off deliveries to local businesses daily.
- Partnered with executive management to create timely and accurate reports which facilitated strategic decision-making that were responsible for yearly growth of 5% in container volume throughput
- Implemented strategies to improve efficiency as measured by “berth moves per hour” by training cross functional teams on new terminal operating systems and supervising roll outs of new standard operating procedures
- Cultivated trust and built relationships with yard personnel to integrate office and field while communicating with stakeholders during challenging situations
- Monitored and operated terminal operational information systems (CTMS & NAVIS)
Education
PMP Certification, Project Management Institute Training: Improving Port Operations & Management, Business Writing, Safety and Cybersecurity Awareness -
Project Management Institute - Newtown Square, PA
Newtown Square, PA08.2023
M.S. Master of Maritime - Business Administration & Logistics
Texas A&M University - Galveston, TX, US
Galveston, TX12.2022
B.B.A. Bachelor of Maritime Business - Administration
Texas A&M University - Galveston, TX, US
Galveston, TX12.2022
A.A. Associate of Arts -
San Jacinto College District - Pasadena, TX, US
Pasadena07.2020
Skills
- RELATED SKILLS
- Operations, Project management tools and workflow (Trello, JIRA), Problem solving, Strategic & Risk Management, Forecasting, Decision Making, Proficient in microsoft office, Data analysis, SAP, Lean manufacturing and quality systems.
Timeline
Operations Manager
Port of Houston Authority
2014.09 - Current
Operations Planner
Port Authority of Trinidad & Tobago, Port of Spain
1999.11 - 2013.07
PMP Certification, Project Management Institute Training: Improving Port Operations & Management, Business Writing, Safety and Cybersecurity Awareness -
Project Management Institute - Newtown Square, PA
M.S. Master of Maritime - Business Administration & Logistics
Texas A&M University - Galveston, TX, US
B.B.A. Bachelor of Maritime Business - Administration
Texas A&M University - Galveston, TX, US
A.A. Associate of Arts -
San Jacinto College District - Pasadena, TX, US
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