Marcus McShepard
Columbus,OH
Summary
Dynamic and results-driven professional with a strong educational background in learning and organizational change complemented by practical experience in operations analysis and business administration. Excels in leveraging data insights to drive strategic decision-making and enhance organizational performance. Seeking opportunities to contribute expertise in metrics tracking, data communications, and workflow optimization within a progressive company.
Overview
6
6
years of professional experience
Work History
Senior Account Manager
Tegus
Chicago, IL
01.2024 - 05.2024
- Utilized CRM tools to efficiently manage customer interactions, ensuring thorough follow-up and resolution of outstanding issues
- Played a pivotal role in identifying and implementing workflow improvements, resulting in enhanced operational efficiency and cost savings.
Account Manager
Tegus
Chicago, IL
04.2023 - 01.2024
- Managed and cultivated relationships with a diverse portfolio of 25-50 clients concurrently.
- Collaborated cross-functionally with departments such as Product & Design, Sales, and Compliance to offer strategic feedback and innovative ideas aimed at enhancing both customer satisfaction and employee experience
Analyst-Senior Analyst
Tegus
Chicago, IL
11.2020 - 04.2023
- Leveraged analytical skills to track key performance indicators (KPIs) and generate actionable insights to inform strategic decision-making.
- Developed and delivered analytical reports to stakeholders, providing valuable insights into market trends and competitor analysis.
- Utilized Domo platform for data visualization and analysis, driving data-driven decision-making across the organization.
Director of Operations
Vasquez Sports Group
Chicago, IL
05.2019 - 12.2021
- Co-founded and led the Vasquez Sports Group, specializing in football operations management.
- Oversaw day-to-day operations, including player recruitment, contract negotiations, and event management.
- Collaborated with clients to understand their needs and deliver customized solutions, resulting in high levels of satisfaction and repeat business.
Financial Analyst
Merrill Lynch
Chicago, IL
11.2018 - 05.2019
- Identified new investment opportunities through thorough due diligence and evaluation of growth potential.
- Developed trading strategies to maximize returns on investments.
- Developed corporate investment strategies to drive growth and security.
- Assisted senior financial advisors in conducting market research and investment analysis for client portfolios.
Account Coordinator
C.H. Robinson
Chicago, IL
07.2018 - 11.2018
- Provided logistical support and coordination for client accounts, ensuring smooth and timely delivery of goods.
- Acted as a liaison between clients and internal teams to resolve issues and address inquiries in a timely manner.
Education
Master of Arts - Business Administration
Northwestern University
Evanston, IL2020
Bachelor of Arts - Learning & Organizational Change
Northwestern University
Evanston2017
Skills
- Operations
- Business strategies
- Sales expertise
- Strategic Planning
- Schedule Management
- Customer Relations
- Business Development
- Sales tactics
Affiliations
Kappa Alpha Psi Fraternity, Inc.
Timeline
Senior Account Manager
Tegus
01.2024 - 05.2024
Account Manager
Tegus
04.2023 - 01.2024
Analyst-Senior Analyst
Tegus
11.2020 - 04.2023
Director of Operations
Vasquez Sports Group
05.2019 - 12.2021
Financial Analyst
Merrill Lynch
11.2018 - 05.2019
Account Coordinator
C.H. Robinson
07.2018 - 11.2018
Master of Arts - Business Administration
Northwestern University
Bachelor of Arts - Learning & Organizational Change
Northwestern University
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