Marcus Melvin
Maricopa,AZ
Summary
Dedicated and analytical IT Specialist with 7+ years of experience in IT systems administration and support. Proficient with the ability to learn new technologies quickly. Exceptional problem-solving skills and a commitment to delivering high-quality support.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Direct Care Worker
Reaching Beyond
04.2024 - 11.2024
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Assisted patients with daily living activities such as bathing, dressing, grooming, and feeding for improved quality of life.
Insurance Customer Service Representative
CSV
05.2023 - 02.2024
- Managed high call volume while maintaining professionalism, empathy, and attention to detail in each interaction.
- Processed policy updates and changes accurately, ensuring client needs were met in a timely manner.
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Responded to customer requests for products, services, and company information.
- Handled sensitive customer information with discretion, adhering to strict data privacy regulations at all times.
IOS Advisor II
Conduent
02.2023 - 08.2023
- Handle escalated issues from iOS Tier 1
- Built and maintained relationships with clients to provide ongoing support.
- Handled customer inquiries and suggestions courteously and professionally.
- Demonstrated excellent written and verbal communication skills, leaving customers with positive impression of support provided.
Senior Systems Analyst
Cognizant
11.2021 - 02.2023
- Skilled at working independently and collaboratively in team environment.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Increased efficiency and team productivity by promoting operational best practices.
Data Engineer
Per Scholas
09.2022 - 12.2022
- Collaborated on ETL (Extract, Transform, Load) tasks, maintaining data integrity and verifying pipeline stability.
- Designed compliance frameworks for multi-site data warehousing efforts to verify conformity with state and federal data security guidelines.
- Generated detailed studies on potential third-party data handling solutions, verifying compliance with internal needs and stakeholder requirements.
- Built databases and table structures for web applications.
Technical Support Specialist ( 3rd Shift )
Carvana
11.2020 - 05.2021
- Provided technical support to customers for software-as-a-service (SaaS) product and mobile application.
- Implemented IT automation, using Python to processes and improve operational efficiency.
- Actively engaged and developed personal work projects to expand knowledge in coding and automation; Increased production by 400%
- Monitored systems in operation and quickly troubleshot errors.
Information Technology Specialist
Army
10.2010 - 06.2015
- Provided technical support for various computer systems, networks, and software applications used by military personnel.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Developed excellent attention to detail, ensuring accuracy in documentation and system configurations.
- Effective communication skills for conveying technical information to non-technical individuals.
Education
Bachelor of Science - Computer Science
University of Advancing Technology
12-2021
Skills
- Incident Response Management
- Helpdesk call support
- Compliance Monitoring
- Log Analysis
- Patch Management
- Wireless Network Security
- Software installation
- Ticketing system proficiency
Certification
- CompTIA Security+ - Computing Technology Industry Association.
Timeline
Direct Care Worker
Reaching Beyond
04.2024 - 11.2024
Insurance Customer Service Representative
CSV
05.2023 - 02.2024
IOS Advisor II
Conduent
02.2023 - 08.2023
Data Engineer
Per Scholas
09.2022 - 12.2022
Senior Systems Analyst
Cognizant
11.2021 - 02.2023
Technical Support Specialist ( 3rd Shift )
Carvana
11.2020 - 05.2021
Information Technology Specialist
Army
10.2010 - 06.2015
- CompTIA Security+ - Computing Technology Industry Association.
Bachelor of Science - Computer Science
University of Advancing Technology
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