Marcus Mersier
Clementon,NJ
Summary
A Seasoned Store Manager specializing in employee development and operational excellence. Expert in training teams to deliver exceptional customer service and driving top-tier nationwide drive-thru performance. Skilled in managing both front-end and back-end operations for seamless execution.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Store Manager
Mcdonalds
02.2013 - Current
- Led drive-thru times to ensure fast, efficient service, improving customer satisfaction and meeting company speed-of-service goals to be under 36 average time.
- Oversaw customer experience, ensuring friendly, accurate service while addressing customer feedback and resolving complaints promptly.
- Managed staffing and scheduling, ensuring proper coverage to meet peak demand while fostering positive team environment and employee growth.
- Ensured operational cleanliness, maintaining high standards of hygiene and safety in both front-of-house and kitchen areas.
- Tracked and manage financial performance, analyzing sales data and controlling costs to achieve business targets and improve profitability.
Assistant Manager
Mcdonalds
01.2007 - 02.2013
- Led store meetings with 36 team members regularly on customer experience reviews.
- Worked shoulder to shoulder with GM in development and food safety courses as MIT.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Generated repeat business through exceptional customer service.
- Completed regular inventory counts to verify stock levels to Par levels, address discrepancies, and forecast future needs for location.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Education
High School Diploma -
American School
Illinois City, IL06.2006
Skills
- Leadership and team management
- Customer service excellence
- Drive-thru and operational efficiency
- Time management and multitasking
- Financial and operational acumen
Certification
- ServSafe Certification - National Restaurant Association - 03/09/24 - 03/09/29
Timeline
Store Manager
Mcdonalds
02.2013 - Current
Assistant Manager
Mcdonalds
01.2007 - 02.2013
High School Diploma -
American School
- ServSafe Certification - National Restaurant Association - 03/09/24 - 03/09/29
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