MARCUS MICHEL
High Point,NC
Summary
Resourceful Transportation manager with over 20 years of experience. Known for high productivity and efficient task completion. Specializes in route optimization, fleet management, and safety compliance to enhance operational flow. Excels in leadership, communication, and problem-solving, ensuring teams are motivated and objectives are met with precision.
Overview
19
19
years of professional experience
Work History
Transportation Supervisor
SWTO Fuel
Winston-Salem, North Carolina
02.2025 - Current
- Supervised daily transportation operations for SWTO routes, ensuring efficient driver coverage.
- Monitored driver dispatches and communicated necessary adjustments.
- Managed transportation LC/dispatch schedules.
- Coordinated communication among vendors, customers, and internal departments.
- Monitor transportation cost, budgets and performance metrics.
- Demonstrated effective leadership in managing team dynamics and fostering collaboration.
- Acquired comprehensive knowledge of regulatory compliance and safety procedures to ensure operational integrity..
- Analyzed transportation data to identify inefficiencies and recommend operational improvements..
TRANSPORTATION MANAGER
Vistar
Greensboro, NC
07.2023 - 02.2025
- Oversaw daily logistics operations, ensuring timely deliveries and efficient route planning to meet customer expectations.
- Analyze transportation data to identify cost-saving opportunities, achieving a 9% reduction in expenses.
- Coordinated with drivers and warehouse staff to streamline processes, enhancing communication and operational workflows.
- Oversee daily logistics operations, ensuring timely deliveries and efficient route planning.
- Facilitated seamless coordination between drivers and warehouse staff, enhancing communication and operational efficiency.
- Coordinate with drivers and warehouse staff to streamline processes and improve communication.
- Resolve logistical issues promptly, enhancing customer satisfaction and operational efficiency.
- Facilitated coordination between drivers and warehouse staff, improving communication and supporting operational goals.
- Complete payroll and drivers' weekly per diem expenses.
- Conducted regular performance audits, identifying and rectifying inefficiencies.
- Meticulously manage logistics documentation, ensuring compliance with regulatory standards and minimizing errors.
- Complete payroll and drivers' weekly per diem expenses.
- Eager learner, always punctual, committed to delivering high-quality work and consistently improving skills through continuous learning.
- Managed a team of 60 employees, overseeing daily operations and ensuring effective collaboration.
TRANSPORTATION SUPERVISOR
Sysco
Miami, Florida
05.2016 - 07.2023
- Led a team of 25 drivers, improving on-time delivery rates to 98% through effective training and oversight.
- Manage drivers and transportation operations, reducing delivery times by 12% through route optimization.
- Implemented safety protocols, decreasing accident rates by 15%, ensuring compliance with regulations.
- Collaborated with logistics team to streamline processes, resulting in a 10% reduction in operational costs.
- Conducted data analysis on delivery patterns, identifying inefficiencies in driver operations to enhance performance.
- Analyzed transportation data and metrics to identify improvement opportunities for service delivery.
- Engaged with customers to address and resolve issues effectively
- Visited customers to resolve issues and enhance satisfaction with transportation services.
BUSINESS DEVELOPMENT & PUBLIC RELATIONS
Exclusive Limo
Miami, Florida
05.2014 - 04.2016
- Managed client relations and marketing strategies, enhancing customer satisfaction and increasing brand visibility.
- Developed and executed sales campaigns, achieving measurable revenue growth and new client acquisitions.
- Executed targeted marketing campaigns, achieving growth in client acquisition and expanding market reach.
- Managed client relations and marketing strategies, increasing customer satisfaction and brand visibility.
- Led sales initiatives that increased revenue by leveraging market insights to capture new client segments.
- Partnered with numerous chamber of commerce locations to streamline promotional efforts, improving engagement metrics.
- Led sales initiatives that boosted revenue leveraging market insights to capture new client segments.
- Established partnerships with local businesses to enhance community engagement., enhancing community presence and driving a surge in client referrals.
- Partnerships with local businesses, enhancing community presence and driving a surge in client referrals.
- Creates compelling marketing materials, and enhances campaign effectiveness.
- Creates compelling marketing materials, and enhancing campaign effectiveness.
- Launched a referral program, resulting in an increase in client acquisition within six months.
PUBLIC RELATIONS & MARKETING
Worldwide Transportation
Miami, Florida
03.2010 - 05.2014
- Managed client relationships, increasing customer retention and strengthening brand loyalty.
- Developed long-term PR strategies, enhancing brand image and securing partnerships with top-tier media outlets.
- Implemented marketing strategies to increase community awareness and participation through events, press releases, and advertising. They also worked to achieve and maintain census goals and build networking relationships
- Created and develop social media campaigns, driving increase in sales.
- Implemented customer feedback systems, reducing churn and improving overall satisfaction.
- Created and developed social media campaigns, driving an increase in sales.
- Collaborated with marketing to launch new campaigns, driving significant growth in market share.
- Managed client relationships, boosting customer retention enhancing brand loyalty.
- Resolved customer complaints efficiently, improving satisfaction rates and reducing churn.
- Developed and implemented influencer marketing programs, enhancing online presence and driving engagement.
- Created PowerPoint presentations for contract sales meetings, enhancing client understanding.
SALES REPRESENTATIVE
Seatruck inc.
Miami, FL
11.2007 - 03.2010
- Generated $50K in revenue in 4 months by motivated existing clients to reserve or book containers enhancing customer loyalty and satisfaction.
- Developed and executed sales plans, resulting in growth in new customer acquisition.
- Collaborated with marketing team to create promotional materials that increased product visibility.
- Introduced new sales techniques and digital tools, enhancing client engagement and contributing to a rise in lead conversion rate.
- Generated $50K in revenue in 4 months by motivating existing clients to reserve or book containers enhancing customer loyalty and satisfaction.
- Conducted thorough competitor analysis, providing actionable insights that enhanced competitive positioning.
- Monitored sales data to identify trends that led to more upsell opportunities.
- Introduced new sales techniques and digital tools to improve client engagement and increase lead conversion rate.
Skills
- Operational audits, Regulatory compliance (Experienced)
- Safety protocols (Experienced), Customer relations (Experienced)
- Route optimization (Experienced), Problem resolution (Experienced), Negotiation (Experienced)
- Vendor management (Experienced), Team leadership (Experienced)
- Customer service (Experienced), Problem-solving (Experienced)
- Operational reporting, Route analysis
- Logistics technology, Fleet management, Stakeholder engagement
- Market research
- Campaign management (Expert)
- Route planning optimization
- Regulatory compliance
- Budget management
- Driver oversight
- Driver payroll management
- Performance analysis
- Effective communication
Transportation Management
Title: Public Relations
Personal Information
English (Highly proficient), Spanish (Proficient).
Timeline
Transportation Supervisor
SWTO Fuel
02.2025 - Current
TRANSPORTATION MANAGER
Vistar
07.2023 - 02.2025
TRANSPORTATION SUPERVISOR
Sysco
05.2016 - 07.2023
BUSINESS DEVELOPMENT & PUBLIC RELATIONS
Exclusive Limo
05.2014 - 04.2016
PUBLIC RELATIONS & MARKETING
Worldwide Transportation
03.2010 - 05.2014
SALES REPRESENTATIVE
Seatruck inc.
11.2007 - 03.2010