Marcus Milstead
Katy,TX
Summary
Well-grounded Sales Manager, with background leading retail location daily operations. Focused when responding to problems, mentoring staff and identifying areas needing improvement. Excellent motivator with upbeat attitude and history boosting employee and customer retention.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Senior Store Manager
Mattress Firm
12.2019 - Current
- Trained and Developed team from worst to 1st YOY Sales in Q1 2023
- Lead Team to 1st in YOY conversion and Total Contribution dollars in Q3 2023
- Identified and recommended areas for improvement in processes with targeted solutions.
- Planned and assigned workload by delegating tasks and directing team members.
- Supervised employees for exceptional store operations, customer retention and positive brand experiences.
- Promoted business strategy by implementing improvements based on guest feedback.
Service Manager
Torchy's Tacos (Minute Maid Park)
02.2019 - 11.2019
- Resolved customer complaints in professional and timely manner.
- Hired, trained and supervised team of service staff members to meet business goals.
- Developed and maintained positive relationships with customers to build rapport and trust.
- Met with customers to discuss service needs and offer available solutions.
- Monitored inventory levels and placed orders to replenish stock.
Corporate Bar Trainer
Marriot Marquis
11.2016 - 01.2019
- Supervised and monitored students' use of tools and equipment.
- Observed and evaluated students' work to determine progress, provide feedback, and make suggestions for improvement.
- Kept updated with developments in subject area curriculum, technical and career trends and teaching resources and methods.
- Presented lectures and conducted discussions to increase students' knowledge and competence using visual aids such as graphs, charts and slides.
Education
Associate of Arts - Communications
Texas Southern University
Houston, TXSkills
- Knowledge of Candidates
- Service Industries
- Mathematical Calculation and Reasoning
- Training and Development
- Retail Store Management
Accomplishments
- 3-time Million Dollar Writer
- 11-time sales and service award winner
Certification
- Certified Salesforce Associate
Timeline
Senior Store Manager
Mattress Firm
12.2019 - Current
Service Manager
Torchy's Tacos (Minute Maid Park)
02.2019 - 11.2019
Corporate Bar Trainer
Marriot Marquis
11.2016 - 01.2019
Associate of Arts - Communications
Texas Southern University
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