Marcus Milton
Blacklick ,OH
Summary
Outgoing Wireless Sales Associate offering 1 year of expertise in fast-paced retail environments. Skillful in promoting sales and answering questions regarding calling plans and technology. Committed to maintaining customer satisfaction and achieving sales goals. Solid team player with positive attitude and in-depth knowledge of communications industry. Reliable and upbeat successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Wireless Advanced Rep
DISH NETWORK
06.2022 - Current
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Met customer call guidelines for service levels, handle time and productivity.
- Maintained up-to-date knowledge of product and service changes.
- Responded proactively and positively to rapid change.
Education
Bachelor of Arts - Liberal Studies
Bowling Green State University
Bowling Green, OH12.2018
Skills
- Creative Solutions
- Providing Feedback
- Project Requirements
- Customer Accounts Management
- Customer Service and Assistance
- Information Updates
Certification
- CXO Leadership Monthly Discretionary Program promotion: Excellent Customer Service.
- Recognized in the CXO Leadership Monthly Discretionary Program program by Heather Lee in the category of Adventure.
- CXO Leadership Monthly Discretionary Program program by Nicholas Pompelia in the category of Pride.
- Recognized in the CXO Leadership Monthly Discretionary Program program by Adriana Juarez in the category of Winning.
Timeline
Wireless Advanced Rep
DISH NETWORK
06.2022 - Current
Bachelor of Arts - Liberal Studies
Bowling Green State University
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