Marcus Morales

Responsible for overseeing staff operations throughout the facility while maintaining exemplary customer service, culture, and cleanliness.

• Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
• Assisted Management by implementing new systems tailored to meeting club-specific goals.
• Routine ordering and organization of PPE, facility supplies, and standard fitness equipment.
• Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
• Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.

Fast-paced job environment centered around guest service and team coordination. Responsible for overseeing back of house operations, ensuring safety standards, and organizing teams to meet daily standards.

• Delegation of team labor throughout operating hours.
• Mentored new staff members, fostering professional growth and skill development within the team.
• Collaborated with front-of-house staff to ensure seamless service during peak hours.
• Organization of facilities to accommodate kitchen, front of house, and guest needs.
• Ensured back of house cleanliness, adhering to health and safety regulations for optimal sanitary conditions.

Sales Associate responsible for maintaining a welcoming store presence and assisting with customer demands.

• Interacted with guests throughout store and at checkout to provide warm and hospitable environment
• Aided in meeting sales goals for store on a quarterly basis; effectively used guest interactions to promote seasonal sales and promotions.
• Responsible for maintaining structured and detailed inventory when receiving and shipping products from store.
• Assisted in constructing and organizing seasonal floor and catalog displays to promote sales during peak seasons.

Front and back of house associate for a small family-owned franchise. Assisted in all manner of organization and service during operating hours while maintaining a welcoming demeanor for new and regular guests.

• Responsible for routine cleaning and organization of front of house facilities
• Cultivated warm relationships with regular customers.
• Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
• Assisted in all aspects of restaurant labor, including but not limited to stewarding, food prep, serving, cashier, and drive-thru operations.