Alexis Hess
Idaho Falls,ID
Summary
I am a natural leader and comfortable working in busy and fast paced environments. I am skilled in time management, maintaining high levels of productivity, and creating a positive work environment for myself and my peers.
Overview
10
10
years of professional experience
Work History
Shift Supervisor
Starbucks
Idaho Falls, ID
06.2021 - Current
- Supervised daily operations to ensure efficient workflow and optimal team performance.
- Trained and mentored new baristas on beverage preparation and customer service standards.
- Trained new Supervisors on cash handling procedures.
- Held myself and my team to company standards.
- Completed store opening and closing procedures and balanced tills.
- Ensured the store operated smoothly during busy and high stress shifts.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Streamlined inventory management, reducing waste and optimizing stock levels for daily operations.
Housekeeper
Destinations Inn
Idaho Falls, ID
04.2024 - 07.2024
- Supervised daily cleaning operations to maintain high standards of cleanliness and guest satisfaction.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
Barista
City Bagels and Bakery
Idaho Falls, ID
08.2020 - 06.2021
- Crafted high-quality beverages according to customer preferences and established recipes.
- Maintained clean and organized workstations, ensuring compliance with health and safety standards.
- Provided exceptional customer service, fostering a welcoming atmosphere for patrons.
- Collaborated with team members to optimize daily operations and improve service delivery efficiency.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Server
Black Bear Diner
Idaho Falls, ID
06.2020 - 08.2020
- Delivered exceptional customer service, enhancing guest satisfaction and loyalty.
- Managed table assignments and ensured timely order delivery during peak hours.
- Collaborated with kitchen staff to facilitate smooth communication and efficient service flow.
- Handled cash register transactions accurately, maintaining financial accountability.
- Resolved customer complaints promptly, fostering a positive dining experience.
- Maintained cleanliness and organization of dining area to meet health regulations.
Crew Trainer
McDonald's
Idaho Falls, ID
09.2016 - 06.2020
- Trained new crew members on operational procedures and customer service standards
- Monitored team performance to ensure compliance with quality and safety protocols
- Prepared and assembled food items following standardized recipes and safety protocols.
- Monitored inventory levels to ensure timely restocking of ingredients and supplies as needed.
- Implemented organizational systems for food storage, reducing waste and improving accessibility.
- Cleaned and sanitized work areas, utensils and equipment.
- Boosted customer satisfaction with timely meal preparation, meeting strict deadlines during peak service hours.
Education
High School Diploma -
Shelley High School
ShelleySkills
- Cash handling
- Employee training
- Customer-oriented
- Staff motivation
- Natural leader
- Inventory control
- Labor and food cost control
- Problem-solving
- Staff supervision
- Creative problem solving
- Goal setting and tracking
- Complaint resolution
- Staff training and development
Timeline
Housekeeper
Destinations Inn
04.2024 - 07.2024
Shift Supervisor
Starbucks
06.2021 - Current
Barista
City Bagels and Bakery
08.2020 - 06.2021
Server
Black Bear Diner
06.2020 - 08.2020
Crew Trainer
McDonald's
09.2016 - 06.2020
High School Diploma -
Shelley High School