Dynamic operations manager with a proven track record at Jiffy Lube, excelling in organizational development and staff training. Achieved significant cost reductions through strategic financial planning and enhanced customer satisfaction by implementing effective communication strategies. Skilled in workflow planning and fostering a positive work environment to drive team performance and loyalty.
Hi, I’m
Marcus Morrow
North Little Rock,AR
Summary
Overview
28
years of professional experience
Work History
Jiffy Lube
GM Sent to Different Locations to Restructure
06.1995 - 09.2023
Job overview
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
- Led organizational restructuring efforts aimed at improving overall efficiency and costeffectiveness.
- Championed staff performance recognition initiatives, promoting a culture of continuous learning and professional development within the organization.
- Enhanced employee retention, providing ongoing training and development opportunities.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Fast Eddie’s Landscaping
Landscaping Foreman
08.2011 - 02.2015
Job overview
- Managed seasonal responsibilities including snow removal during winter months ensuring safe access to properties for clients.
- Collaborated with clients to develop custom landscaping plans that catered to their specific needs and preferences.
- Maintained detailed records of work performed client requests materials used equipment maintenance and safety-related incidents for efficient reporting.
- Enhanced curb appeal by designing and implementing attractive landscape projects for residential and commercial properties.
- Oversaw the installation of hardscape features such as walkways, patios, retaining walls, and water features to enhance property aesthetics.
- Developed strong relationships with clients by providing excellent customer service addressing concerns promptly ensuring satisfaction throughout the project lifecycle.
- Boosted client satisfaction by maintaining clear communication and addressing concerns promptly throughout the project duration.
- Accurately estimated labor materials and equipment costs to prepare comprehensive project proposals that met client expectations while remaining profitable.
Firehouse Subs
Store Manager
04.1999 - 05.2002
Job overview
- Delivered exceptional customer experiences through personalized service offerings tailored to individual preferences.
- Fostered a positive work environment to improve team morale and productivity levels.
- Reduced costs with thorough budget analysis and strategic financial planning.
- Streamlined operations for increased efficiency by identifying areas of improvement in workflow processes.
- Boosted customer satisfaction by implementing effective communication strategies and addressing concerns promptly.
- Optimized inventory management, implementing accurate forecasting methods to minimize stock discrepancies and prevent excess waste.
- Led organizational restructuring efforts aimed at improving overall efficiency and costeffectiveness.
- Championed staff performance recognition initiatives, promoting a culture of continuous learning and professional development within the organization.
- Enhanced employee retention, providing ongoing training and development opportunities.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Formulated policies and procedures to streamline operations.
- Implemented operational strategies and effectively built customer and employee loyalty.
Valvoline Express Care And Auto Repair
Store Manager
03.2002 - 05.2007
Job overview
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
Education
Old Main East And West Campus North Little Rock, AR
Auto Mechanic , Engineering Drafting,
University Overview
ITT Technical InstituteChanel Parkway Campus
from Engineering Drafting, AutoCAD, Contributions
University Overview
Skills
- Operations management
- Organizational development
- Marketing expertise
- Staff training and development
- Human resources management
- Business analysis
- Vendor negotiations
- Employee development
- Efficient multi-tasker
- Purchasing
- Staff development
- Labor cost controls
- Workflow planning
- Verbal and written communication
- Change implementation
- Staff training
Brought the Bryant door to the number one sales generating stores
Brought the Bryant door to the number one sales generating stores
My pride and joy the Bryant location on Reynolds Road organize and brought the store to the number one sales in Jiffy Lube million dollar ran store for three years running it’s never been the same since me and one of the best crews ever brought together
Timeline
Landscaping Foreman
Fast Eddie’s Landscaping
08.2011 - 02.2015
Store Manager
Valvoline Express Care And Auto Repair
03.2002 - 05.2007
Store Manager
Firehouse Subs
04.1999 - 05.2002
GM Sent to Different Locations to Restructure
Jiffy Lube
06.1995 - 09.2023
Old Main East And West Campus
Auto Mechanic , Engineering Drafting,
ITT Technical Institute
from Engineering Drafting, AutoCAD, Contributions
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