Marcus Mower
American Fork,UT
Summary
Driven and dynamic Team Captain/Shift Leader at Chick-fil-A, I enhanced team performance through effective communication and mentoring, while excelling in problem-solving and multitasking. Leveraged motivation techniques to foster a positive work environment, significantly improving team collaboration and individual performance metrics without focusing on routine tasks.
Hardworking and passionate job seeker with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals.
Overview
5
5
years of professional experience
Work History
Team Member
Chick-fil-A
Orem, UT
05.2025 - Current
- Collaborated with team to ensure efficient operations and exceptional customer service.
- Assisted in inventory management, ensuring accurate stock levels and timely replenishment.
- Maintained cleanliness and organization of work areas to promote a safe environment.
- Supported training of new team members on core tasks and operational procedures.
Creamery Worker
Brigham Young University Dining Services
BYU Creamery On 9th
10.2024 - 01.2025
- Enhanced team collaboration with clear communication of project goals.
- Conducted routine maintenance for optimal equipment performance.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Cleaned and straightened work areas to maximize productivity and safety.
Team Captain/Shift Leader
Chick-fil-A
American Fork, UT
04.2020 - 11.2021
- Maintained poise, optimism and bounced back quickly after mistakes to show teammates how to respond to negative situations.
- Enhanced team performance by implementing effective communication and collaboration strategies.
- Monitored individual performance metrics regularly, identifying areas for improvement while recognizing exemplary contributions from team members.
- Challenged teammates to get better and work harder by constructively confronting negativity, pessimism and laziness.
Education
No Degree - Exercise Science
Brigham Young University
Provo, UT04.2027
High School Diploma -
American Fork High School
American Fork, UT05.2022
Skills
- Motivation Techniques
- Feedback Delivery
- Problem-Solving
- Multitasking Abilities
- Active Listening
- Mentoring
- Decision-Making
Languages
Spanish
Full Professional
Timeline
Team Member
Chick-fil-A
05.2025 - Current
Creamery Worker
Brigham Young University Dining Services
10.2024 - 01.2025
Team Captain/Shift Leader
Chick-fil-A
04.2020 - 11.2021
No Degree - Exercise Science
Brigham Young University
High School Diploma -
American Fork High School