Marcus Patray
Lawtey,FL
Summary
Skilled account management professional with a strong foundation in scheduling logistics and customer support. Demonstrated success in resolving technical issues and implementing efficient data reporting systems to optimize workflows and enhance team productivity.
Overview
9
9
years of professional experience
Work History
Account Coordinator / Junior Account Manager
Gleckler & Sons
Jacksonville, USA
01.2021 - Current
- Manage day-to-day for builder accounts, coordinating trusses, framing, doors, trim, and concrete schedules across multiple communities.
- Maintain weekly schedules and status updates, aligning yard, truss, millwork, and construction teams to hit dates.
- Build AI assisted workflows for faster emails, status notes, and spreadsheet updates.
- Create and maintain Google Sheets dashboards; use simple Apps Script to pull calendar events into a weekly scorecard.
- Serve as a go-to for tech support and troubleshooting for coworkers and customers, including basic PC, printer, and network issues.
Fiber Splicer
Telecom Contractor FTTx Projects
Jacksonville, USA
01.2019 - 01.2021
- Performed fiber prep, fusion splicing, tray management, and enclosure work for FTTx buildouts.
- Assisted with testing and documentation, including basic OTDR checks, labeling, and as-built notes.
- Coordinated with field supervisors to schedule turn ups and resolve service-impact issues.
- Followed safety, PPE, and traffic control procedures on active sites.
House Framer
Residential Contractor
Jacksonville, USA
01.2017 - 01.2019
- Framed single-family homes to plan, including walls, trusses, sheathing, and bracing.
- Read tape and plans, set lines, and worked efficiently with crews to meet schedule targets.
- Kept sites clean and safe; communicated material needs early to avoid delays.
Education
High School Diploma -
Bradford High School
Starke, FLSkills
- Account coordination and management
- Customer support and troubleshooting
- Scheduling and logistics
- Builder relations and communication
- Google Sheets and Excel proficiency
- Google Apps Script fundamentals
- Data reporting and cleanup
- Inventory tracking and order management
- CRM fundamentals
- Telecom field operations
- Fusion splicing techniques
- Basic OTDR operation
- Safety and quality assurance practices
References
Available upon request
Timeline
Account Coordinator / Junior Account Manager
Gleckler & Sons
01.2021 - Current
Fiber Splicer
Telecom Contractor FTTx Projects
01.2019 - 01.2021
House Framer
Residential Contractor
01.2017 - 01.2019
High School Diploma -
Bradford High School