Marcus Peck III
Customer Support Specialist
JACKSONVILLE,FL
Summary
Experienced Customer Support Specialist with a passion for delivering exceptional service and a customer-first approach. Eager to leverage my 2 years of technical support experience and dedication to problem-solving to contribute to Venmo's commitment to providing top-tier customer experiences. Proficient in Windows 10/11 administration and troubleshooting. Effective communication and customer engagement abilities. Strong problem-solving skills with a logical approach. Curious and eager to learn, adapting quickly to new information. Experienced in working in fast-paced and collaborative environments. Empathetic listener, dedicated to understanding and addressing customer concerns.
Overview
14
14
years of professional experience
Work History
Customer Support Specialist
AT&T/ Field
04.2010 - 01.2023
- Provided world-class customer service through inbound support calls, live chats, and emails
- Demonstrated problem-solving skills, employing logic and analytics to offer effective solutions
- Proactively identified opportunities to enhance internal processes, contributing to ongoing improvement
- Collaborated with team members to ensure consistent and effective customer engagement
- Utilized excellent communication skills to connect with customers and understand their needs
- Showcased curiosity-driven learning, staying up-to-date with industry trends and product updates.
Electrical Foreman
T&M Electric
Orange Park, FL
11.2016 - 12.2021
- Installed, managed, and maintained energy management systems, highlighting strong technical skills
- Provided on-call service for emergency repairs, fostering customer satisfaction
- Guided and trained new team members, emphasizing safe and efficient practices.
Network Infrastructure Technician
Trans Global Communication
Orlando, FL
05.2009 - 11.2016
- Installed and maintained communication systems, demonstrating attention to detail and reliability
- Collaborated with network teams to troubleshoot and ensure network integrity
- Upheld confidentiality and security of network data through close collaboration with the Network Operations Center.
Education
A.A.S - Electronics Engineering Technology
ITT Technical Institute
Jacksonville, FLElectrical Engineering Internship | Baxter - undefined
Jacksonville, FLcustomer interaction skills - undefined
Skills
Customer response
undefinedTimeline
Electrical Foreman
T&M Electric
11.2016 - 12.2021
Customer Support Specialist
AT&T/ Field
04.2010 - 01.2023
Network Infrastructure Technician
Trans Global Communication
05.2009 - 11.2016
A.A.S - Electronics Engineering Technology
ITT Technical Institute
Electrical Engineering Internship | Baxter - undefined
customer interaction skills - undefined
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