Marcus Perez
Anaheim,CA
Summary
Hardworking employee enthusiastic about learning the field of banking inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
5
5
years of professional experience
Work History
Credit Union Teller
Credit Unit Of Southern California
05.2023 - 06.2023
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Processed customer transactions promptly, minimizing wait times.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Learned about customer's financial needs, established trust, and optimized sales opportunities resulting in quality customer service.
Reservation Sales Specialist
Disneyland Resort
04.2022 - 04.2023
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations, and leading conversations to bookings.
- Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.
- Provided customers with information about availability and pricing.
- Resolved various issues and discrepancies for customers.
- Handled billing information over phone.
- Investigated and identified alternative accommodation solutions for customers to provide superior customer service.
- Informed clients of essential travel information, such as travel times, transportation connections, medical, and visa requirements to facilitate quality service.
Retail Sales Lead
Champs Sporting Goods
09.2020 - 03.2022
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Facilitated high volumes of cash, credit, and gift card transactions, verifying cash drawer balance at end of each shift.
- Mentored team members to enhance professional development and accountability in workplace.
- Trained team members in successful strategies to meet operational and sales targets.
- Established objectives to offer team members clear roadmap to help company achieve overall goals.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
Crew Lead
AMC Theatres
09.2018 - 12.2019
- Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
- Communicated effectively with upper management, team members, and customers to keep everyone informed.
- Instructed crew members in safe work practices and methods to reduce work-related injuries.
- Trained employees in time management and proper ways to complete job duties.
- Monitored team members to verify work quality and address concerns.
- Pitched in to help on short-staffed job site and to meet looming project deadlines.
Education
Bachelor of Science - Business Administration And Management
California State University - Fullerton
Fullerton, CA12.2026
Associate of Science - Business Administration And Management
Santa Ana College
Santa Ana, CA12.2023
Skills
- MS Office Proficiency
- Excellent Communication Skills
- Sales Goal Attainment
- Phone Inquiries
- Learning Programs
- Sales Expertise
- Night and Safe Deposit Procedures
- Balance Cash Drawers
- Cash Handling Expertise
- Product and Service Sales
- Cash Counting
- Time Management
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Credit Union Teller
Credit Unit Of Southern California
05.2023 - 06.2023
Reservation Sales Specialist
Disneyland Resort
04.2022 - 04.2023
Retail Sales Lead
Champs Sporting Goods
09.2020 - 03.2022
Crew Lead
AMC Theatres
09.2018 - 12.2019
Bachelor of Science - Business Administration And Management
California State University - Fullerton
Associate of Science - Business Administration And Management
Santa Ana College
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