Marcus Ray

Answer inbound calls from customers who have signed up with one of our trusted credit union partners in a timely manner. Assist customers with navigating the company website and educate them on locating information regarding what they are inquiring about, while ensuring that I am utilizing the company's knowledge base to provide quick and accurate answers. Making sure that any promotional offers, products or services are explained in detail prior to releasing the customer's phone call. Detailed notes are taken in the event that the customer may have forgotten a question and calls back, the next representative will be informed and update to date on what was previously discussed.

Collaborated with external organizations to coordinate volunteer participation in community events. Communicated regularly with volunteers, assisting with issues and questions. Maintained accurate and up-to-date volunteer records, including contact information, availability, and areas of interest. Resolved any conflicts that arose between staff members or between staff members and volunteers.