Marcus R. Graddy
Summary
Dynamic and highly skilled Professional with over 30 years of diversified skillsets that meet the needs of clients and customers to provide solutions.
Overview
34
34
years of professional experience
Work History
Gartner/CEO Conference Support
- Provided set-up logistics, customer service and registration support.
Admin Support
Pose Industries
- AP/Data Entry.
Admin Support
TAPELLC
- Provided administrative, customer service operations and data entry support.
Legal Support
Maryland National Capital Park and Planning Commission
- Administrative support to Principal Counsel and two Lead Counsel Attorneys in the Legal Department. Responsible for processing mandatory Referrals, Resolutions and Contracts and entered notations to co-counsel system and assigned to lawyers for review.
- Responsible for logging and date-stamping incoming mail. Responsible for filing legal exhibits and briefs at county courthouse.
Property Manager
Condominium
08.2018 - 02.2022
- Requested, interviewed and procured support vendors for facility. Advised Board of property issues, disputes, claims and provided recommendations for resolution.
- Responsible for oversight of condo community which tasks that included data entry, scanning, copying and scheduling service calls, ordered supplies, fob activation and parking pass distribution.
- Reported to the Board and Property Management Company and served as liaison to Residents and a member of the Management Team.
- Management of move-outs, water-turn-off, pesticide schedule, Vendor calls and other notifications to residents as required.
- Provided monthly report on condo status, completed tasks, timelines on project and issues at hand.
- Communicated to Board and Condo Community via email on work activity in the building such as water shutoffs, repairs, extermination schedule, board meetings or pertinent announcements.
- Requested competitive bids, quotes and proposals for repairs and made recommendations to board for approval.
- Ensured that building repairs are up to code both structurally and aesthetically by contracting professional vendors to complete the task; including engineers, painters, landscapers, exterminators, electricians and plumbers, etc.
- Coordinated the inspections of fire alarms, elevators, sprinkler systems, roofing façade to ensure building meets county and state requirements.
- Other matters as presented.
Commvault Conference Support
NRlStaffing
10.2015 - 08.2018
- Provided registration and logistics support.
CEO/Management Consultant
Marcus Graddy, LLC
05.2011 - 08.2018
- Provided Admin, Customer Service, Analysis and Business Development Support.
- Provided Staff Recruiting, Project Management, and COO Analysis and support services to corporate and government clients.
- Researches and Reviews RFP’s and Solicitations for possible consideration to bid.
- Liaison between government and private entities for potential compatibility for contract award.
- Provides Event and Conference Planning Services for Corporate and Private Entities including securing venue, logistics, music, budget preparation, vendors, menu development and management events for clients.
Consumer Financial Protection Bureau Logistics Training Specialist
Business Management Associates, Inc.
05.2014 - 09.2014
- Expertise in cost analysis, quotes coordination logistics, collecting and conference details from client to ensure that scope of itinerary is executed accurately.
- Managed the selection of venues, travel, registration of participants, meeting rooms, menus, supplies, materials, and logistic requirements.
- Managed the creation and/or ordering event-related materials such as booklets, badges/lanyards, table tents and best approach to conference/event itinerary and flow.
- Management of customer service inquiries provided the necessary feedback for client’s consideration by timely updates and reports as needed.
- Lead in monitoring Bureau events to ensure that schedule is maintained, deadlines are met and tasks on track by milestones of project plan and adhering to the needs of the client.
Contractor COOP Subject Matter Expert
Washington Suburban Sanitary Commission
01.2014 - 03.2014
- Provided Project Management support for Continuity of Operations Planning (COOP) initiative.
- Served as Team Lead in the review, update, and activation of the WSSC COOP.
Senior COOP Analyst
Information Engineering Services
11.1997 - 06.2012
- Team Lead for ongoing continuity of operations technical support to a government agency to ensure its continual operation in the event of a crisis. Managed the content of client’s contingency plan after extensive interviews scheduled to glean information that facilitated compilation as well as set-up and coordination of enterprise-wide trainings and logistical data points for clients, stockholders and business partners.
- Trained senior management staff on the proper execution of the COOP Plan via small groups, one-on-one and full scale exercise trainings. Provided requirements for devolution and reconstitution. Assisted client with orders of succession and delegations of authority and when appropriate execute.
- Managed the coordination of scenarios submission for tabletop exercises to assess client’s crisis readiness and to determine possible gaps in personnel processes, procedures and policies as well as facilitate full-scale drills and exercises to gather client’s ability to respond appropriately during crisis and document findings and critical information in after-action reports with recommendations for client’s consideration.
- Developed requirements for client’s alternate site location. Established shelter-in-place procedures and location in facility after reviewing and obtaining requirements from the client. Recommended ideas based on content for personal drive-away kits to sustain comfort and life during crisis. Apprised client of measures for Pandemic issues and protocols and procedures to follow and undertake for social distancing and working from multiple sites and teleworking where applicable.
Product Manager
Chemical New York, Inc., now Bank of New York Mellon
01.1988 - 04.1997
- Developed Ginnie Mae proposals and task orders. Analyzed business processes and made recommendations for business process improvement. Facilitated, planned and executed national and regional training classes for Ginnie Mae’s stockholders and business partners. This included coordination of venue logistics, scheduling conference/training times, sessions and curriculum addition to compiling, collating and shipping of training materials, registration of conference attendees, tracking cancellations, teaching courses and providing agency with after-action reports and trainee feedback and recommendations.
- Managed multiple time-sensitive and fast-paced projects. Apprised senior management of conflicts, deadlines issues and other issues in a timely manner. Provided customer service to Ginnie Mae and industry community.
- Processed documents for mortgage-backed securities issuing community by inputting data into system manually or transmitting electronically.
- Worked Correction Desk for pool documents submitted with errors and contacting banks and/or mortgage companies to resubmit corrections after providing solutions to problems. Managed the incoming pool/load documentation for missing community, facilitated its entry into mailroom database, collations and distribution to pool processing area.
- Provided support for final certifications and recertifications of loan documents. Additionally provided support at training industry conferences and subject matter expert speaker at the discretion of client.
Education
Bachelor of Science - Communications
Florida State University
Tallahassee, FloridaSkills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
Timeline
Property Manager
Condominium
08.2018 - 02.2022
Commvault Conference Support
NRlStaffing
10.2015 - 08.2018
Consumer Financial Protection Bureau Logistics Training Specialist
Business Management Associates, Inc.
05.2014 - 09.2014
Contractor COOP Subject Matter Expert
Washington Suburban Sanitary Commission
01.2014 - 03.2014
CEO/Management Consultant
Marcus Graddy, LLC
05.2011 - 08.2018
Senior COOP Analyst
Information Engineering Services
11.1997 - 06.2012
Product Manager
Chemical New York, Inc., now Bank of New York Mellon
01.1988 - 04.1997
Gartner/CEO Conference Support
Admin Support
Pose Industries
Admin Support
TAPELLC
Legal Support
Maryland National Capital Park and Planning Commission
Bachelor of Science - Communications
Florida State University