MARCUS RIVERA
CALMR logistics
Bronx,NY
1
Certification
7
years of professional experience
Motivated, hardworking, and versatile professional with experience in logistics, customer service, gym maintenance, sales, and youth mentoring. I take pride in being reliable, organized, and adaptable in any environment. Skilled in communication, problem solving, and working with diverse people while maintaining a positive and professional attitude. Looking to bring my experience, leadership, and dedication to a team that values growth, responsibility, and excellence.
Work History
Amazon Dispatcher
1 Year 1 Month- Monitored and tracked progress of all Amazon delivery drivers to ensure packages were delivered on time and routes stayed on schedule.
• Handled real-time issues and resolved unexpected challenges during deliveries such as traffic, address errors, and driver delays.
• Inspected and reported damages to packages before and after deliveries to keep accurate company records.
• Managed driver communication, assigned updated routes, and provided support to keep operations running smoothly.
• Maintained a professional and calm approach while multitasking in a fast-paced work environment.
• Used strong attention to detail to ensure all keys, work phones, and company resources were collected and accounted for.
•Helped improve daily efficiency by identifying issues and finding quick solutions to keep operations on track.
Amazon Delivery Driver
8 Months- Safely operated delivery van to complete daily routes with accuracy and timeliness.
• Used map navigation and route planning to maximize delivery efficiency and meet daily goals.
• Loaded, organized, and sorted packages to ensure smooth and timely deliveries.
• Provided professional, friendly customer service with every interaction.
• Maintained clean and safe work van and followed all company safety protocols.
• Completed pre-trip and post-trip vehicle inspections and reported any issues.
• Adapted quickly to changing routes and weather conditions while still meeting performance expectations.
Gym Maintenance
7 Months- Cleaned and sanitized gym equipment, locker rooms, and common areas to keep the facility safe and presentable.
• Organized and restocked all gym equipment, towels, and cleaning supplies.
•Assisted members and staff with locating equipment and maintaining a positive gym environment.
• Performed light repairs and reported issues to management to ensure facility stayed in top condition.
•Delivered great customer service by addressing member needs with a friendly and professional attitude.
• Maintained a clean, organized, and welcoming space for all gym members.
Intern
4 Months- Organized and cataloged books, making them easier for students to locate.
• Managed the check-in and check-out system for library materials using digital software.
• Maintained collections, added new books to the shelves, and ensured proper organization.
• Assisted students and staff with research, book selection, and technology needs.
• Ensured the library was always clean, quiet, and well-stocked.
• Developed strong time management and responsibility by working independently.
Camp Counselor
2 Months- Supervised and led a group of 10 youth ages 8-10 in daily activities.
• Planned and organized educational, recreational, and outdoor activities.
• Mentored and guided youth, promoting teamwork, discipline, and confidence.
• Resolved conflicts quickly and professionally to maintain a positive environment.
• Ensured the safety and well-being of all campers at all times.
• Communicated with parents and staff to provide updates on program progress.
Sales Associate
9 Months- Assisted and advised customers on product selection to fit their needs.
• Organized and maintained stockroom and sales floor.
• Retrieved, processed, and restocked inventory to keep the store presentable.
• Handled high-volume customer service with professionalism.
• Supported team during busy sales and promotional events.
• Consistently contributed to a clean, organized, and efficient store.
Sales Associate
2 Months- Maintained store racks, merchandise, and display areas.
• Provided excellent and friendly customer service.
• Organized products by department for easy customer access.
• Assisted with inventory and restocking to keep store neat and presentable.
• Worked efficiently as part of a team to meet daily store goals.
Camp Counselor
2 Months- Supervised and mentored a group of 10 youth ages 8-10 during summer camp.
• Led sports, games, and educational activities that encouraged teamwork.
• Set a strong positive example through leadership and good sportsmanship.
• Maintained a safe, fun, and respectful learning environment.
Education
High School Diploma
Skills
Delivery logistics
Route optimization
Logistics coordination
Dispatching
Driver management
Fleet management
Inventory management
Operational support
Problem resolution
Time management
Organization
Learning supervision
Microsoft Office
Adaptability
Supervision
Team player
Customer service
Communication skills
Active listening
Safety Guidelines
Customer service
Adaptive multitasking
Active listening
Microsoft Office
Certification
- Fire Safety Certification
- Driver's License
- TLC License (Taxi & Limousine Commission)
Timeline
Amazon Dispatcher
CALMR logistics
07.2025 - CurrentRead More
Amazon Delivery Driver
CALMR Logistics
10.2024 - 06.2025Read More
Gym Maintenance
Complete Body (Union Square)
06.2023 - 01.2024Read More
Intern
Washington Irving High School Library
09.2022 - 01.2023Read More
Camp Counselor
Salvation Army Harlem Temple Community Center (SYEP)
06.2022 - 08.2022Read More
Sales Associate
FootLocker
09.2021 - 06.2022Read More
Sales Associate
Marshalls (SYEP)
06.2021 - 08.2021Read More
Camp Counselor
El Barrios Summer Camp (SYEP)
06.2019 - 08.2019Read More
High School For Law, Advocacy And Community Justice
High School Diploma
Read More