Alejandro Covarrubias
Kal Delivery
Santa Clara,California
2
Languages
7
years of professional experience
Detail-oriented Delivery Coordinator overseeing daily operations to ensure timely and accurate package dispatch. Managed driver assignments, monitored routes, and resolved issues to maintain workflow efficiency. Utilized logistics systems to track shipments and update delivery statuses, prioritizing safety, productivity, and customer satisfaction.
Work History
Amazon Dispatcher
1 Year 8 Months- Coordinate and assign daily delivery routes using Amazon systems like Cortex and Flex to maximize efficiency.
- Monitor active delivery progress via GPS and tracking tools, communicating continuously with drivers to provide live updates and guidance.
- Troubleshoot route delays, vehicle breakdowns, and delivery exceptions swiftly to minimize disruptions.
- Track driver behavior and safety protocols using monitoring software (e.g., Netradyne), and conduct daily stand-up safety briefings.
- Maintain accurate operation logs, manage call-outs, and complete end-of-shift reporting for leadership teams.
- Coordinated timely dispatch of vehicles to optimize route efficiency and minimize delays.
- Monitored and maintained communication with drivers to ensure adherence to schedules.
- Utilized dispatch software to track vehicle locations and manage fleet operations effectively.
- Analyzed traffic patterns and adjusted routes to enhance delivery times and service reliability.
- Trained new team members on operational procedures and dispatch protocols for improved performance.
- Collaborated with management to develop strategies for improving overall transportation logistics.
- Resolved conflicts with drivers and clients, ensuring high levels of customer satisfaction in service delivery.
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
General Merchandise Lead
3 Years 3 Months- Interview, onboard, train, coach, and evaluate hourly team members to build a high-performing, guest-centric culture.
- Utilize store planning tools to delegate daily/weekly tasks, manage inventory, and oversee fulfillment, merchandising, or sales floor standards.
- Model proactive guest service, resolve issues quickly, and ensure the team meets brand standards for an easy, inspiring, and friendly environment.
- Review financial, guest, and operational outcome metrics to identify gaps, correct inefficiencies, and drive total store profitability.
- Maintain a secure, compliant work environment by enforcing safety protocols, food safety rules, and emergency procedures.
- Managed inventory levels to ensure optimal stock availability and minimize discrepancies.
- Implemented visual merchandising strategies to enhance product presentation and customer engagement.
Education
High School Diploma
Some College (No Degree) - Fire Technology
Skills
Product Organization
Product forecasting
Data entry
Time management
Multitasking
Decision making
Critical Thinking
Teamwork and Collaboration
Logistics Coordination
Operational Efficiency
Adaptability and Flexibility
Punctual and Reliable
Professional Demeanor
Quick Learner
Active listening
Active listening
Accomplishments
- Target Employee of the Month
Affiliations
- Varsity Basketball
- Varsity Cross Country
- Los Angeles Marathon
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Education and Training
true,other,other
Timeline
Amazon Dispatcher
Kal Delivery
01.2025 - CurrentRead More
General Merchandise Lead
Target
08.2019 - 11.2022Read More
Mission College
Some College (No Degree) from Fire Technology
Read More
Garey High School
High School Diploma
Read More