Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Accomplishments
References
Timeline
Generic

Edna Jade

Springfield,VA

Summary

Results-oriented Operations Manager offering 6 years of experience in system and adaptive data management for third-party YouTube and Discord communities, alongside team development and company success projections. Adept at operational and team leadership, effectively optimizing data processes, and fostering engaging communities. Skilled in generating entertaining and compelling content tailored for the entertainment business. A hardworking employee with team-building and motivating qualities, proficient in multitasking and time management. Devoted to ensuring the efficient and proper execution of all tasks and operations. Performance-driven Associate with stellar record of accomplishment in connecting with customers and driving remarkable sales. Proactive, well-organized sales leader successful at meeting and exceeding targets with strategic approaches. Skilled lead generator, product demonstrator and problem-solver.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Amazon Dispatcher

Amazon
Waldorf, MD
08.2020 - Current
  • As a Dispatcher, my job is to serve as a crucial communication point for both emergency and non-emergency calls. I receive requests, transmit messages, and track vehicles to ensure that accurate and timely information is shared among different parties. Being an excellent communicator is a must in my role, and I always strive to remain calm and composed, especially during emergency situations. I take pride in my ability to multitask and take appropriate action with minimal supervision. Facilitating effective communication among various parties is my primary objective, and I am dedicated to ensuring that information is transmitted accurately and on time.

Delivery Driver

Titan M&L LLC
Springfield, VA
07.2020 - Current
  • Optimum customer appreciation delivering packages successfully with a orderly environment
  • Fast paced job requiring mental agility and sharpness in character.
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Communicated regularly with dispatch regarding any delays or issues encountered on routes.
  • Provided excellent customer service by answering inquiries about products or services being delivered.
  • Followed safety protocols for loading, unloading, securing, inspecting, operating, and maintaining the assigned vehicle.
  • Responded promptly to emergency situations involving vehicles or personnel on the roadways.

Hairstylist/Cosmetologist

Edna Jadestry
Atlanta, GA
01.2017 - Current
  • Creator of content and beauty service
  • I've been styling and hair and doing makeup cosmetics for over 13 years
  • Keke The Artistry was the self employed business I started in 2015- and currently build clients retention regarding the services and gifts offered.
  • Provided consultations to clients about their desired hairstyle and hair care needs.
  • Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
  • Applied highlights, lowlights or other coloring techniques.
  • Used thinning shears to remove bulk from the hair or create layers.
  • Maintained cleanliness of work station by sanitizing tools and equipment between uses.
  • Created updos for special occasions like weddings or proms.
  • Recommended products to clients based on their individual needs.
  • Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
  • Demonstrated knowledge of health and safety regulations in the workplace.

Server/Cashier

Armetta's Italian restaurant
Woodbridge, VA
03.2020 - 09.2020
  • Consistent customer service, serving food and beverages, taking customer orders, bussing and cleaning tables, closing tabs at the end of shifts, taking online orders
  • The biggest application is memory and detailed attention
  • For the flow of great customer experience.

Operations Manager

Dillard's, Inc.
Atlanta, GA
01.2019 - 02.2020
  • Achieving growth within associate and team building and hitting sales targets by successfully managing the sales team
  • Designing and implement a strategy business plan that expands company's customer base and ensure the customer retention is growing
  • Independent recruiting, objectives setting, coaching and performance monitoring of sales representatives.
  • Developed strategic plans to increase profitability and efficiency.
  • Identified new opportunities for growth, expansion, and diversification.
  • Maintained relationships with existing clients by providing superior customer service.
  • Implemented quality assurance processes to ensure product excellence.
  • Ensured compliance with local, state, and federal regulations.
  • Provided direction and guidance to employees.
  • Monitored performance of personnel against goals set forth by the company.
  • Conducted performance reviews for employees on a regular basis.
  • Oversaw staff hiring, initiating new training and scheduled processes to streamline operations.
  • Developed and implemented successful sales strategies to meet business goals.

Server/Cashier

Cheesesteak Factory
Smyrna, GA
02.2019 - 12.2019
  • Consistent customer service, serving food and beverages, taking customer orders, bussing and cleaning tables, closing tabs at the end of shifts, taking online orders
  • The biggest application is memory and detailed attention
  • For the flow of great customer experience.

Clinique Beauty Advisor

Clinique Cosmetics
Savannah, GA
03.2017 - 10.2019
  • Sales associate, selling products, referring products, beauty services, creating sales goals, meeting sales goals, product inventory, marking service goals, keeping area presentable for customers.

Beauty Advisor

Lancôme Cosmetics
Savannah, GA
02.2017 - 06.2019
  • Sales associate, selling products, referring products, beauty services, creating sales goals, meeting sales goals, product inventory, marking service goals, keeping area presentable for customers.
  • Provided customers with product advice and recommendations based on their individual needs.
  • Assisted in the development of new beauty products and services.
  • Demonstrated how to apply makeup, including eyeshadow, eyeliner, mascara, blush and lipstick.
  • Conducted skin analysis to provide customers with personalized skincare regimens.
  • Organized promotional events such as makeup demonstrations and free makeovers.
  • Performed sales activities such as cashiering, stocking shelves, inventory management and customer service.
  • Greeted customers upon entering store or salon and established friendly relationships with them.

Office Management Assistant

SCAD District
Savannah, GA
01.2017 - 11.2018
  • People-management skills through tasks that required confidentiality, accuracy, punctuality, responsiveness, and agility
  • The administrative assistant supported the industrial design department and university initiatives, and also collaborates with the academic operations managers to help departments meet requirements and deadlines on operational matters
  • The collaboration of the administrative assistant expands to all units of the university including, but not limited to, working on accreditation initiatives with institutional effectiveness, recruitment with admission, student matters with student success registrar, career and alumni success, professional partnerships with Scad pro, academic content for printing and publishing and creative services, awards and rankings with institutional recognition, and more.

Server

Olive Garden
Atlanta, GA
03.2017 - 04.2018
  • Consistent customer service, serving food and beverages, taking customer orders, bussing and cleaning tables, closing tabs at the end of shifts, taking online orders.

Education

Associate in Business - Creative Business Leadership

SCAD
Savannah, GA
04.2018

Associate in Master Cosmetology -

Empire Beauty School
04.2014

Skills

  • Upselling strategies
  • Product Demonstrations
  • Brand Awareness
  • Promotional expertise
  • Coaching and Mentoring
  • Customer service experience
  • Performance Tracking
  • Data Collection
  • Complaint resolution
  • Multi-Task Management
  • Quality Control

Affiliations

  • Planting
  • Cooking
  • Cycling
  • Yoga
  • Writing
  • Music

Certification

Cosmetology License

Accomplishments

  • Employee of the Month

References

References available upon request.

Timeline

Amazon Dispatcher

Amazon
08.2020 - Current

Delivery Driver

Titan M&L LLC
07.2020 - Current

Server/Cashier

Armetta's Italian restaurant
03.2020 - 09.2020

Server/Cashier

Cheesesteak Factory
02.2019 - 12.2019

Operations Manager

Dillard's, Inc.
01.2019 - 02.2020

Clinique Beauty Advisor

Clinique Cosmetics
03.2017 - 10.2019

Server

Olive Garden
03.2017 - 04.2018

Beauty Advisor

Lancôme Cosmetics
02.2017 - 06.2019

Hairstylist/Cosmetologist

Edna Jadestry
01.2017 - Current

Office Management Assistant

SCAD District
01.2017 - 11.2018

Associate in Business - Creative Business Leadership

SCAD

Associate in Master Cosmetology -

Empire Beauty School

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Edna Jade