Marcus Roberts
Buckeye,AZ
Summary
Results-driven Operations Manager with over 8 years of experience in cost reduction, operational streamlining, and productivity enhancement. Notable achievements include successful team building and implementation of process improvements that boosted sales and operational efficiency. Recognized for in-depth industry knowledge, providing strategic insights for growth and business expansion. Committed to driving performance and exceeding customer expectations.
Overview
8
8
years of professional experience
Work History
Branch Manager
Bright Springs Healthcare
Louisville, Kentucky
05.2023 - Current
- Directed daily operations of the branch, including customer service, human resources, sales and marketing activities.
- Monitored financial performance of the branch on a monthly basis.
- Implemented internal control procedures to minimize risk exposure and maximize profitability.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Ensured compliance with established policies, procedures and regulations governing health care operations.
General Manager of Operations
Firstwatch Corporation
Glendale, AZ
05.2021 - 04.2023
- Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
- Oversaw financial management, budget management, accounting and payroll activities.
- Recruited, hired and trained crew members on application of projects, customer relations and customer service.
- Managed scheduling, training and inventory control.
- Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
Operations Manager
Darden Restaurants Inc
Goodyear, Arizona
01.2017 - 06.2021
- Resolved employee conflicts including scheduling issues
- Responsible for inventory of the restaurant and its entirety
- Continuously 4% under company waste goal of 9% food cost
- Executed menu rollouts and insured proper training of all individuals involved
- Anticipate guest issues using proficient conflict resolution methods.
Education
High School diploma -
Westview High School
05.2012
Skills
- Customer service
- Conflict resolution
- Team building
- Budget management
- Risk assessment
- Regulatory compliance
- Sales strategies
- Marketing strategies
- Relationship building and management
- Verbal/written communication
Timeline
Branch Manager
Bright Springs Healthcare
05.2023 - Current
General Manager of Operations
Firstwatch Corporation
05.2021 - 04.2023
Operations Manager
Darden Restaurants Inc
01.2017 - 06.2021
High School diploma -
Westview High School
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