Marcus Robinson
Next Gen
Indian Trail,NC
12
years of professional experience
Senior Sales Trainer building high-performing sales teams through recruitment, orientation, coaching, and field support, driving 41% training completion rate. Partners with store managers, wireless consultants, technicians, and sales representatives to reinforce expectations, implement training through Boost portal, and close performance gaps. Improves sales strategy, customer service, and market goal execution by turning frontline feedback into practical coaching and process changes.
Work History
Senior Sales Trainer
3 Years- Coach store managers and sales representatives each month through orientation, development, and performance feedback.
- Drive 41% training completion rate across store teams through coaching, follow-up, and Boost portal support.
- Build high-performing sales teams through recruitment, orientation, training, development, motivation, and coaching.
- Partner with senior sales representatives and field teams to communicate expectations and reinforce training initiatives.
- Recruit, train, and develop employees while establishing market goals and supporting sales performance.
- Identify in-store problems and process improvement opportunities, then implement initiatives that raise total sales and employee performance.
- Monitor monthly goals and target performance while adjusting sales strategies and supporting employee training through the Boost portal.
Direct Sales Manager
8 Years 3 Months- Supported 32% team performance by reinforcing training, coaching, and operational consistency across units.
- Delivered 89% customer satisfaction improvements weekly through service programs and team performance support.
- Built bench strength through hiring, promotions, training, and terminations that were aligned with workforce needs.
- Rolled out policies and procedures with unit managers to strengthen sales execution and operational performance.
- Conducted financial analysis to support district targets, payroll, labor management, and administrative compliance.
- Supported new store openings and trained managers to improve leadership capability across locations.
- Coordinated guest service, legal compliance, and administrative priorities while working with multi-unit leaders.
Sales Advisor
3 Years 3 Months- Completed customer follow-up calls to build interest and move prospects forward.
- Lead daily goal meetings to keep sales activity aligned with team targets.Coordinated marketing events, route planning, and business-development activities to support broader sales strategy.
- Built customer relationships on trust while converting prospects into customers through consistent follow-up.
- Supported sales and marketing initiatives while upholding company standards across daily operations.
Education
High School Diploma
Associate of Science - Business Administration
Skills
Sales leadership
District & multi-unit management
Sales strategy
Financial analysis
Process improvement
Sales pipeline management
Revenue reporting
Customer service
Recruiting & staffing
Training & development
Performance coaching
Sales curriculum development
Learning management systems
Performance metrics
Personal Information
Title: SALES & OPERATIONS MANAGEMENT PROFESSIONAL
Timeline
Senior Sales Trainer
Next Gen
10.2023 - CurrentRead More
Direct Sales Manager
Grand Technology
07.2018 - 2023Read More
Sales Advisor
Crown Marketing (Xfinity Dealer)
06.2014 - 09.2017Read More
Plainfield East
High School Diploma
Read More
Lewis University
Associate of Science from Business Administration
Read More