Marcus Rodriguez
Reno,NV
Summary
Experienced Tire and Lube Technician with a focus on improving vehicle safety and performance at Lithia Reno Subaru. Committed to delivering excellent customer service and working collaboratively with teammates to enhance client satisfaction. Skilled in oil changes, tire maintenance, and vehicle inspections, always striving to provide reliable service. Also gained valuable experience in package handling and drywall installation, with an emphasis on time management and attention to detail.
Overview
6
6
years of professional experience
Work History
Tire and Lube Technician
Lithia Reno Subaru
Reno, NV
07.2023 - Current
- Kept shop areas neat, clean, and free of safety hazards.
- Changed oil and filters in customer vehicles and disposed of used oil in approved receptacles.
- Performed tire rotations, mounted and balanced tires, and recommended necessary replacements to ensure safety and vehicle performance.
- Topped off fluids, checked battery function, and tested fluid levels to maintain engine health and vehicle safety.
- Conducted thorough multi-point inspections, including tires, brakes, suspension, and other critical systems, identifying potential issues to prevent costly repairs.
- Repaired punctures by locating leaks, removing embedded objects, and patching holes.
- Installed and confirmed functionality of wiper blades and headlamps for safe vehicle operation.
- Educated customers on tire maintenance, repair, and replacement, contributing to increased loyalty and repeat business.
- Assisted team members in completing complex repairs and fostered collaboration within the workplace.
- Delivered exceptional customer service by addressing concerns and answering inquiries in a friendly and professional manner.
- Adhered to safety protocols and local regulations, including proper disposal of waste products such as used oil or fluids.
- Used shop machinery to balance tires and align vehicles for optimal performance.
- Attended in-house training courses and webinars to enhance knowledge of vehicle electrical systems, brakes, and diagnostic techniques.
- Vacuumed vehicle interiors and washed exterior windows to enhance customer satisfaction.
Package Handler
FedEx
Sparks, NV
02.2023 - 07.2023
- Followed safety regulations and company policies to maintain a safe work environment, including proper lifting techniques.
- Improved package handling efficiency by implementing sorting and organizing techniques to reduce damage rates.
- Assembled, sealed, and loaded packages into the correct trucks for timely delivery.
- Used hand-held scanners and physical logs to accurately track item movements.
- Worked effectively in high-pressure situations, contributing to increased productivity.
- Collaborated with team members to ensure prompt and accurate delivery of packages, enhancing customer satisfaction.
Drywall Hanger
Sir Dan Drywall
Reno, NV
03.2019 - 02.2023
- Prepared work area, tools, and equipment for job site.
- Measured, marked, and cut drywall to precise lengths, heights, and penetrations.
- Installed drywall sheets on both commercial and residential properties, ensuring professional-level quality.
- Applied sealing compound to cracks, holes, and nail heads using trowels or broad knives, and sealed joints with tape embedded in compound.
- Inspected finished surfaces, filling holes and rectifying errors to meet high-quality standards.
- Reduced material waste by optimizing drywall usage through careful planning and execution.
- Received consistent excellent feedback on work quality and customer service.
Education
High School Diploma -
North Valleys High School
Reno, NV 06-2019
Skills
- Customer Service
- Time management
- Communication / Team work
- Oil Change Expertise
- Wheel Balancing
- Tire Installation & Rotation
- Tire Damage Repair
- Battery Installation
- Belt Inspection
- Brakes Replacement
- Vehicle Inspection
- Parts Ordering & Replacement
Timeline
Tire and Lube Technician
Lithia Reno Subaru
07.2023 - Current
Package Handler
FedEx
02.2023 - 07.2023
Drywall Hanger
Sir Dan Drywall
03.2019 - 02.2023
High School Diploma -
North Valleys High School