Summary
Overview
Work History
Education
Skills
Timeline
Generic

Marcus Saleh

West Jordan,UT

Summary

Dynamic customer experience leader with a proven track record at Tiffany & Company, enhancing service delivery and elevating satisfaction ratings. Skilled in team leadership and relationship building, I excel in training staff and implementing effective solutions that drive operational success. Committed to achieving goals and fostering a culture of excellence.

Overview

11
11
years of professional experience

Work History

Manager of Customer Experience and Outreach

Crate & Barrel
Murray, Ut
09.2024 - 10.2024
  • Directed daily store operations, ensuring seamless sales floor execution and customer support
  • Supervised associates, coached performance, and reinforced service standards across departments
  • Managed staffing schedules, labor planning, and break coverage to maintain operational efficiency
  • Coordinated visual merchandising updates and floor sets to align with brand presentation standards
  • Resolved escalated customer concerns, driving timely solutions and positive service recovery

Assistant Store Manager

J.Crew
Murray, UT
04.2022 - 09.2024
  • Supported store operations, ensuring consistent execution of sales floor standards, merchandising, and replenishment.
  • Coached associates on selling behaviors, product knowledge, and customer service expectations.
  • Monitored daily store performance, adjusting staffing and priorities to maintain smooth coverage.
  • Assisted with opening and closing procedures, cash handling, and operational compliance.
  • Trained new hires on register procedures, fitting room organization, and backroom processes.
  • Partnered with store leadership to improve inventory accuracy and maintain organized stockroom operations.
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Resolved customer concerns quickly, preserving service quality and supporting repeat business.
  • Coordinated visual merchandising updates to align floor presentations with brand guidelines.
  • Rotated merchandise and displays to feature new products and promotions.

Assistant Store Manager

Macys Department Store
Sandy, UT
06.2018 - 03.2020
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Coached associates on selling behaviors, product knowledge, and customer service expectations.
  • Monitored daily store performance, adjusting staffing and priorities to maintain smooth coverage.
  • Trained new hires on register procedures, fitting room organization, and backroom processes.
  • Partnered with store leadership to improve inventory accuracy and maintain organized stockroom operations.

Operations Manager, Customer Experience

Tiffany & Company
Salt Lake City, UT
10.2013 - 05.2018
  • Led customer experience operations, aligning service standards with luxury brand expectations.
  • Streamlined client inquiry workflows, improving response consistency across support channels.
  • Coordinated cross-functional teams to resolve complex service escalations and order issues.
  • Analyzed customer feedback to identify process gaps and refine service delivery.
  • Managed daily service priorities, ensuring accurate case handling and timely follow-up.
  • Established effective communication channels, fostering strong relationships between team members and departments.
  • Improved customer satisfaction ratings by implementing new training programs for staff.
  • Conducted regular audits of internal processes to maintain compliance with regulatory requirements.

Education

Associate of Arts - General Studies

University of Utah
Salt Lake City, UT
04.1998

High School Diploma -

Hillcrest
Midvale, UT
06.1996

Skills

Customer service

Team leadership

Time management

Decision-making

Verbal and written communication

Staff training and development

Goal setting

Relationship building

Timeline

Manager of Customer Experience and Outreach

Crate & Barrel
09.2024 - 10.2024

Assistant Store Manager

J.Crew
04.2022 - 09.2024

Assistant Store Manager

Macys Department Store
06.2018 - 03.2020

Operations Manager, Customer Experience

Tiffany & Company
10.2013 - 05.2018

Associate of Arts - General Studies

University of Utah

High School Diploma -

Hillcrest

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