Hi, I’m
MARCUS SHELTON
Insurance Professional
Sarasota,FL
Summary
Results-driven insurance professional with expertise in property claims management, seeking a challenging role to leverage extensive experience in analyzing complex insurance policies, negotiating settlements, and leading high-performing teams.
Overview
17
years of professional experience
Work History
AFICS
Sr. Field Property Consultant
11.2021 - Current
Job overview
- Conduct comprehensive review and analysis of diverse and intricate insurance policy contracts to ensure appropriate coverage, compensation, and legal liability on first-party claims
- Lead and mentor a team of 10+ field professionals in the investigation and resolution of Hurricane Ian-damaged properties
- Successfully negotiate settlements on high-exposure loss claims by collaborating with attorneys, public adjusters, and contractors.
Olympus Insurance
Analyst/Trainer/Sr. Field Adjuster
01.2018 - 11.2021
Job overview
- Provided expert technical support for cutting-edge application technologies, analyzing user requirements and implementing new business applications to optimize operations
- Resolved system-related issues for front-line staff, documenting findings and reporting to leadership with actionable recommendations
- Demonstrated proficiency in insurance industry software such as XactAnalysis,
- ClaimXperience, and Xactimate, utilizing technology to enhance the claims process and improve customer experience
- Created comprehensive training videos and delivered onboarding sessions for field and desk staff, optimizing the claim handling process and reducing cycle time
- Tested and evaluated innovative Insur-Tech solutions, staying at the forefront of industry advancements
- Collaborated with IT to develop and maintain new features within the Claims
- Management System (CMS), streamlining processes for increased efficiency.
Allstate Insurance
Sr. Field Property Adjuster
08.2011 - 10.2017
Job overview
- Managed a portfolio of claims exclusively associated with Public Adjusters, conducting inspections, determining coverage, preparing estimates, and issuing denial letters
- Demonstrated expertise in handling claims across various perils.
American Family Insurance
Field Property Representative
01.2006 - 01.2011
Job overview
- Investigated and assessed damages, confirmed coverage, and negotiated settlements, specializing in large water, wind, and hail losses
- Utilized Xactimate Software to create accurate repair estimates, ensuring fair and efficient resolutions with contractors.
Education
Illinois Media SchoolLombard, IL
Certification
Skills
- Insurance policy analysis and interpretation
- Negotiation and settlement
- Team leadership and mentorship
- Value Estimation
- Client Relations
- Market Tracking and Research
- Verbal and Written Communication
- Analytical and Logical Thinking
Timeline
Sr. Field Property Consultant
AFICS
11.2021 - Current
Analyst/Trainer/Sr. Field Adjuster
Olympus Insurance
01.2018 - 11.2021
Sr. Field Property Adjuster
Allstate Insurance
08.2011 - 10.2017
Field Property Representative
American Family Insurance
01.2006 - 01.2011
Illinois Media School
Certification