Marcus Sherrod
Chesapeake,Virginia
Summary
Proven expert in enforcing regulations and enhancing community standards at the City of Norfolk Bureau of Neighborhood Quality, leveraging strong problem-solving and customer relations skills. Achieved Virginia State Certification, demonstrating exceptional attention to detail and computer proficiency. Excelled in multitasking across diverse roles. Previous experience in supervising both adults and children with physical and mental needs, responsibly planning and executing lessons, schedules, physical therapy, and behavioral support. Years of experience in customer service, both in person and via technological means, willing to act in both supervisory and subordinate roles and necessary to achieve team success.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Neighborhood Code Specialist
City of Norfolk Bureau of Neighborhood Quality
11.2023 - Current
- Attained Virginia State Certification as a Property Maintenance Inspector and appointment as a Special Police Officer for the City of Norfolk
- Trained to proficiency in software such as Salesforce, NorthStar, ACDSee, Municode, and others necessary for duties
- Used knowledge of City Ordinances and Virginia Property Maintenance Code to enforce regulations in an ethical and consistent manner
- Issued notices of violation, tickets, property vacation placards, and court summonses as necessary
- Interacted with residents of City Census Tracts both in person, by telephone, and digitally to enforce regulations, answer questions, and resolve resident concerns
- Made daily safe and responsible use of assigned city equipment (technology and city vehicles)
- Made use of the Jack A Proctor Building Code Academy for continuing education as a Property Maintenance Inspector and to maintain Certification
Citizen Service Advisor
City of Norfolk, Norfolk Cares Call Center
09.2022 - 11.2023
- Trained to advanced knowledge on services and departments of the City of Norfolk civil service
- Made use of software necessary for duties, including MyNorfolk, NorthStar, Salesforce, Microsoft Office Suite, Lucity, T2Flex, Norfolk AIR, Search Engines, and others
- Made responsible use of city technology such as laptops, desk phones, and other resources
- Interacted with city residents by phone to resolve concerns, connect with relevant departments, providing excellent customer service
Special Education Instructional Assistant
Portsmouth Public Schools
09.2017 - 09.2022
- Supervised students with various intellectual and physical disabilities on a daily basis
- Provided one-on-one assistance in academic subjects such as reading, writing, math, science, and social studies to help students achieve their full potential.
- Participated actively in professional development opportunities focused on best practices in special education instruction and support services.
- Improved student engagement by incorporating interactive activities and multimedia resources in lessons.
- Monitored student performance through ongoing assessment and data collection, adjusting instruction as needed for optimal growth.
- Due to a teacher shortage, acted as a full time teacher for an entire school year, supervising 70+ students in the subject areas of reading and writing
- Assisted special education teachers in developing and executing comprehensive lesson plans tailored to students'' unique learning styles and abilities
- During duties in cafeteria, supervised hundreds of students simultaneously to foster a safe and efficient lunch period
Caregiver
Public Partnerships
01.2013 - 09.2017
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping. Made ethical use of clients' financial resources for these purposes
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Assisted in rehabilitation exercises as prescribed by medical professionals, guiding patients towards improved mobility and function.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Monitored vital signs regularly, detecting any abnormalities or changes in condition to promptly inform medical professionals.
- Implemented fall prevention strategies within the home environment by identifying hazards or obstacles that posed risk to patient safety.
- Managed patient appointments and transportation needs, ensuring punctual arrival at medical visits and other engagements.
Education
Associate of Science - Social Science
Tidewater Community College
Portsmouth, Virginia05.2015
Skills
Customer Relations
Expert Problem Solving
Documentation Management
Team Collaboration
Computer Skills
Multitasking and Organization
Attention to Detail
Excellent Communication
Staff education and training
Workflow Management
Data Processing
Documentation And Reporting
Certification
- Licensed Property Maintenance Inspector - Current
Timeline
Neighborhood Code Specialist
City of Norfolk Bureau of Neighborhood Quality
11.2023 - Current
Citizen Service Advisor
City of Norfolk, Norfolk Cares Call Center
09.2022 - 11.2023
Special Education Instructional Assistant
Portsmouth Public Schools
09.2017 - 09.2022
Caregiver
Public Partnerships
01.2013 - 09.2017
Associate of Science - Social Science
Tidewater Community College
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