Marcus Sozanski

www.annis-collection.com

• Worked directly under the Creative Director of a luxury knitwear collection. Managed both on site and remotely design production, marketing, inventory, and website upkeep.

• Managed administrative tasks in scheduling appointments, coordinating Zoom meetings, preparing invoices, data entry, and performing essential bookkeeping work.

• Corresponded with overseas fabric and yarn vendors to ensure scheduled production deadlines. Increased Instagram following by 50% within 6 months.

www.instagram.com/gray_finn

• Remote Customer Service Representative providing support to clients, vendors via phone and email for a luxury menswear company.

• Worked remotely and successfully achieved an 80% closure rate over 11 months consecutively.

• Responded to emails and phone calls regarding billing, account information, and general inquiries from customers.

• Communicated with vendors regarding fabric back order and future inventory, and special orders.

• Increased customer base by 25%with excellent customer response time directly impacting sales.