Marcus Stanfill
Licensed General Lines Insurance Agent
Houston,TX
Summary
Driven Remote Financial Services Agent with expertise in promoting insurance options, determining clients' needs and detecting potential clients. In-depth knowledge of claims processing, database management and correspondence. Outstanding analytical, interpersonal and organizational skills. Dedicated to expediently resolving insurance issues and exceeding client expectations.
Overview
12
12
years of professional experience
3
3
Certification
Work History
Remote/Licensed Healthcare Agent
CVS Health/HealthPlanOne
09.2023 - Current
- Assisted clients in selecting appropriate healthcare plans based on individual needs and preferences 93% call Q&A
- Managed a high volume of customer inquiries with professionalism and empathy, resulting in 89% conversation rate
- 95% compliance with state and federal regulations, maintaining accurate records of all client interactions.
- Improved patient satisfaction by providing knowledgeable and efficient healthcare services.
Internet Sales Manager
WestPoint Lincoln
Houston, TX
02.2012 - 05.2023
- Increased online sales 91% by implementing effective marketing strategies and optimizing website content.
- Boosted customer satisfaction 90% with timely responses to inquiries and personalized follow-up communication.
- Managed social media accounts 85% driving brand awareness and engagement through daily postings and interactions with followers.
- 100% Trained new hires on internal systems and processes, ensuring smooth integration into the sales team.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
Education
Bachelor of Science - Criminal Justice/ Buisness
University of Central Missouri
Warrensburg, MO05.1995
Skills
Healthcare Regulations
- Follow-Up Skills
- Stress Management
- Insurance Knowledge
- Sales Techniques
- Appointment Scheduling
- Inbound Call Management
- Lead Prospecting
Certification
- Licensed TX,SC,IL,FL
Timeline
Remote/Licensed Healthcare Agent
CVS Health/HealthPlanOne
09.2023 - Current
Internet Sales Manager
WestPoint Lincoln
02.2012 - 05.2023
Bachelor of Science - Criminal Justice/ Buisness
University of Central Missouri
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