Icces Alston
Summary
Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, database management and contract management. Recognized for exemplary customer service and team collaboration.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Store Manager
Banter by Piercing Pagoda
11.2020 - 11.2023
- Navigate POS terminals, scanners, and basic computer software and hardware with ease.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Ensured compliance with safety regulations and company policies.
- Recruited, trained and supervised new employees.
Assistant Manager
Jimmy Jazz
02.2019 - 11.2021
- Coordinated with other departments to ensure smooth flow of operations.
- Maximized customer satisfaction
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Managed customer service inquiries and complaints in a timely manner.
- Maintained up-to-date knowledge of company products and services.
Doula Assistant
Doulas Services
01.2017 - 11.2020
- Maintained strict patient confidentiality to adhere to HIPAA regulations and avoid data compromises
- Maintained a clean and orderly environment
- Maintained an inventory of office supplies ensuring stock levels were adequate at all times.
- Provided resources to families regarding postpartum depression, infant feeding choices, parenting classes.
- Organized and maintained filing systems for documents and records.
Summer Intern
Civista Medical Center
06.2016 - 07.2017
- Assisted with answering telephone calls, managing databases and drafting correspondence.
- Maintained accurate records and files pertaining to departmental areas of responsibility.
- Worked with team members to promote great customer service and pleasant work environment.
- Documented research findings and prepared polished reports highlighting results and potential improvement strategies.
Education
High School Diploma -
Suitland High School
District Heights, MD05-2018
Skills
- Verbal Communication
- Problem Solving
- Written Communication
- Following Instructions
- Dependability
- Report Generation
- Team Development
- Punctuality
- Customer Service Management
- Time Management
- Documentation And Reporting
- Spreadsheet tracking
- Recordkeeping skills
- Strong decision maker
- Strategic thinker
References
References available per request
Certification
- MEDICAL CODING ( Certified Professional Coder)
- ICD 10 & 11 Medical Coding and Billing
Timeline
Store Manager
Banter by Piercing Pagoda
11.2020 - 11.2023
Assistant Manager
Jimmy Jazz
02.2019 - 11.2021
Doula Assistant
Doulas Services
01.2017 - 11.2020
Summer Intern
Civista Medical Center
06.2016 - 07.2017
High School Diploma -
Suitland High School
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