Marcus Thomas
Granbury
Summary
Veteran Field Service Engineer of 8yrs with various experience in diverse calibration, maintenance, and installation tasks across multiple industries. Possess hands-on experience in troubleshooting complex electrical issues and delivering efficient solutions. Demonstrated ability to adapt quickly to new technologies and methodologies with strong problem-solving skills. Excel in time management, documentation, problem-solving, and customer communication ensuring seamless service delivery and client satisfaction. Looking for a challenging new position with room for career growth.
Overview
10
10
years of professional experience
Work History
SENIOR FIELD SERVICE ENGINEER
Kongsberg PCS
Fort Worth
12.2022 - Current
- Diagnosed issues with industrial equipment and CNC machines through advanced troubleshooting techniques.
- Read and interpret schematics and blueprints to identify and repair electrical and mechanical system failures.
- Collaborated with customers to determine their needs and provide recommendations for maintenance and repairs.
- maintained accurate records of work performed and provided detailed reports to management.
- Traveled regularly to visit customers' sites for providing on-site support.
SENIOR IMPLEMENTATION SPECIALIST
Asteres
Dallas
08.2021 - 09.2022
- Traveled weekly to military hospitals and clinics in the US for Script Center installations and staff education.
- Maintained and repaired Script Center kiosk along with handling IT networking and customer paperwork.
- Booked travel and lodging along with maintaining timecards and expenses for employer.
- Performed preventive maintenance, repairs, alignment, and calibrations on Script Center kiosk.
- Coordinated resources across multiple teams to meet deadlines efficiently.
FIELD SERVICE TECHNICIAN
Intermed
Fort Worth
03.2020 - 01.2021
- Inspected and tested mechanical and electrical functions to identify any defects or malfunctions.
- Performed preventative maintenance and repairs on a variety of equipment, including pumps, motors, valves, and other components.
- Calibrated instruments according to established procedures.
- Resolved customer complaints regarding product performance or malfunctioning equipment in a professional manner.
- Disassembled defective equipment for repair or replacement of parts.
FIELD SERVICE ENGINEER
Johnson & Johnson
Dallas
01.2017 - 10.2018
- Performed Inspections, calibrations, and repairs on Sterilizers and Endoscope Washers.
- Oversaw repair and maintenance of multiple different equipment and machinery to maintain clinical operations.
- Provided onsite installation and configuration of hardware, software and related peripherals for customers.
- Adhered strictly to safety guidelines when performing service tasks onsite.
- Continuously studied manufacturer documentation for new and existing equipment to maintain current and accurate knowledge.
EQUIPMENT TECHNICIAN (94F)
U.S. Army
Grand Prairie
01.2015 - 07.2018
- Maintained software and hardware repairs for system Computers.
- Performed daily preventative maintenance and repairs for various models of military night vision.
- Kept records of parts and equipment used in repairs to keep inventory updated.
BIOMEDICAL ENGINEER
CRDAMC Medical Center
Ft. Hood
04.2015 - 12.2016
- Evaluated the safety, efficiency, and effectiveness of medical equipment.
- Trained site staff and other personnel on the proper use of medical equipment.
- Oversaw the Ft. Hood, Killeen, and Temple areas on various dental, medical, and x-ray equipment.
- Completed preventative maintenance, inspections, and electrical safety testing.
- Evaluated and reported equipment inventory to appropriate sources.
- Followed OSHA and company guidelines for all medical equipment serviced.
- Updated maintenance records and work logs daily.
Education
Associate of Applied Science Degree - Biomedical Engineering
Texas State Technical College
Waco, TXSterrad Plasma Sterilizer/Evotech Endoscope Washer - Sterilizers
Johnson & Johnson (ASP)
Irving, TXNight Vision / Computer Systems Repair -
U.S. Army Ordnance Center and School
Fort Lee, VAAC/DC Certification -
U.S. Army Ordnance Center and School
Fort Lee, VADiploma -
Killeen High School
Killeen, TXSkills
- System troubleshooting
- Schematic interpretation
- Preventive maintenance
- Installation and configuration
- Project management
- Service documentation
- Root cause analysis
- Effective communication
- Software diagnostics
- Equipment calibration
- On-site training
- Software repair
- On-site support
- Software installation
- Mechanical troubleshooting
- Team collaboration
Timeline
SENIOR FIELD SERVICE ENGINEER
Kongsberg PCS
12.2022 - Current
SENIOR IMPLEMENTATION SPECIALIST
Asteres
08.2021 - 09.2022
FIELD SERVICE TECHNICIAN
Intermed
03.2020 - 01.2021
FIELD SERVICE ENGINEER
Johnson & Johnson
01.2017 - 10.2018
BIOMEDICAL ENGINEER
CRDAMC Medical Center
04.2015 - 12.2016
EQUIPMENT TECHNICIAN (94F)
U.S. Army
01.2015 - 07.2018
Associate of Applied Science Degree - Biomedical Engineering
Texas State Technical College
Sterrad Plasma Sterilizer/Evotech Endoscope Washer - Sterilizers
Johnson & Johnson (ASP)
Night Vision / Computer Systems Repair -
U.S. Army Ordnance Center and School
AC/DC Certification -
U.S. Army Ordnance Center and School
Diploma -
Killeen High School