Marcus Thomas
Stone Mountain ,GA
Summary
Dynamic customer service professional with experience at FedEx, adept at resolving inquiries and enhancing customer satisfaction. Skilled in data entry and relationship building, I effectively support team operations while promoting a positive environment. Proven ability to manage databases and deliver accurate information, ensuring compliance and efficiency in all interactions.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
FedEx
11.2024 - Current
- Assist customers with inquiries and resolved issues efficiently.
- Learned product features to provide accurate information to customers.
- Promoted a positive environment in customer dealings to elevate satisfaction.
- Support team by processing orders and managing customer databases.
Lawn Care Technician
TruGreen Lawn Care
05.2024 - 11.2024
- Executed lawn treatment plans to enhance turf health and appearance.
- Applied fertilizers and pesticides following safety protocols and environmental regulations.
- Operated landscaping equipment, ensuring proper maintenance and functionality.
- Conducted soil testing to assess nutrient levels and recommend appropriate treatments.
- Documented service records accurately to maintain compliance with company standards.
Office Assistant
Delta State University
09.2018 - 12.2023
- Managed office supplies inventory, ensuring timely procurement and availability for staff needs.
- Assisted in scheduling appointments and meetings, optimizing calendar management for efficiency.
- Coordinated communication between departments, facilitating seamless information flow and collaboration.
- Maintained accurate filing systems, improving document retrieval speed and organization.
Education
Family And Consumer Science - Science
Delta State University
Cleveland, MS12.2023
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Relationship building
- Call center experience
- Microsoft outlook
- Clerical support
Timeline
Customer Service Representative
FedEx
11.2024 - Current
Lawn Care Technician
TruGreen Lawn Care
05.2024 - 11.2024
Office Assistant
Delta State University
09.2018 - 12.2023
Family And Consumer Science - Science
Delta State University
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