Marcus Thomas
Boonsboro,MD
Summary
Dynamic professional with over 10 years of experience in operations, quality management, and business development. Co-founder of Cushwa Brewing Company, demonstrating expertise in sales, marketing, and account management. Proven ability to drive process improvements and enhance efficiency while leading high-performance teams. Aiming to apply leadership and strategic skills in an account management role.
Overview
16
16
years of professional experience
Work History
Co-Founder
Cushwa Brewing Company
Williamsport, MD
01.2017 - 06.2024
- Partnered on high-level business decisions and strategic direction, fueling growth and development of brewery.
- Oversaw daily operations, guaranteeing exceptional customer service, and directed recruitment, training, and employee relations.
- Engineered marketing campaigns, amplified social media presence, and elevated brand awareness through online and community-focused initiatives.
- Coordinated and executed events, cultivated partnerships, and interacted with local community to enhance brand recognition and drive business growth.
- Advanced business through multiple transition periods to maximize efficiency, profitability, and scalability with future demands.
Quality Manager
Eaton Corporation
Williamsport, MD
02.2017 - 02.2020
- Developed and implemented a comprehensive quality management system aligned with Eaton's standards and ISO 9001.
- Designed and delivered technical training programs for operations teams to uphold quality policies and procedures.
- Resolved internal and external quality issues promptly, communicating technical solutions to customers effectively.
- Spearheaded supplier quality improvement initiatives, enhancing supplier performance through control procedures and measurement systems.
- Collaborated closely with other departments to ensure high levels of customer satisfaction.
Quality Manager
ASC Engineered Solutions
Greencastle, PA
09.2015 - 02.2017
- Elevate quality effectiveness through development and implementation of standards, policies, programs, inspection/testing methods, and reporting procedures.
- Oversee API Monogram License along with ISO 9001 certification standards, direct continuous maintenance efforts, and perform audits to guarantee full compliance.
- Execute internal audits alongside instrument calibrations to verify adherence to API/ISO compliance, sustaining high-quality benchmarks.
- Maintained records related to product inspections, tests, calibrations and other quality control activities in accordance with applicable regulations.
- Assisted with supplier evaluation activities including vendor selection based on criteria such as cost effectiveness, delivery times.
Quality Assurance Engineer
ASC Engineered Solutions
Greencastle, PA
01.2015 - 09.2015
- Assisted first-line management in maintaining adherence to ISO 9001 standards and procedures.
- Directed and modified standard operating procedures, including formulation of new methods and updates to existing protocols for accuracy and compliance.
- Evaluated and assessed quality defects, executing corrective actions and enhancement initiatives to promote continuous quality improvements.
- Executed quality reviews and internal audits, analyzing data, identifying standard deviations, and reporting findings to enhance process optimization.
- Provided training sessions for new members of the Quality Assurance team on best practices and tools used in QA testing.
Production Supervisor
ASC Engineered Solutions
Greencastle, PA
10.2013 - 01.2015
- Managed a team of 25 employees overseeing cutting, threading, and cleaning processes for industrial pipe, maintaining high-quality production standards.
- Minimized costs while enhancing production and elevating safety through LEAN principles; supported 6S initiatives and Kaizen continuous improvements.
- Maximized order fulfillment by refining ERP system utilization, accelerating processes to achieve faster customer turnaround.
- Organized employee scheduling and resource allocation to guarantee optimal staffing aligned with production demands and operational requirements.
- Trained new staff on production processes and procedures.
Production Supervisor
The Beistle Company
Shippensburg, PA
10.2008 - 10.2013
- Oversaw team of 30 employees in assembly, packing, and shipping of party decoration supplies, ensuring on-time and precise order fulfillment.
- Enhanced efficiency by implementing process upgrades and reorganizing shop floor layout.
- Cultivated team morale and decreased operational downtime by implementing proactive employee engagement to pinpoint and eliminate obstacles to success.
- Assisted with troubleshooting equipment malfunctions or operational problems as needed.
- Developed comprehensive training programs for new hires in order to increase productivity.
Education
Master of Business Administration -
MOUNT ST. MARY’S UNIVERSITY
Emmitsburg, MD05.2012
Bachelor of Science - Sport Management
WINTHROP UNIVERSITY
Rock Hill, SC12.2004
Skills
- Negotiation expertise
- Training and development
- Multitasking skills
- Brand strategy
- Event coordination
- Social media management
- Process optimization
- Cross-functional collaboration
- Budget management
- ISO 9001 compliance
- Supplier relations
- Microsoft Word proficiency
- Communication skills
- Quality management
- Marketing strategy
- Customer relationship management
- Operational efficiency
References
References available upon request.
Timeline
Quality Manager
Eaton Corporation
02.2017 - 02.2020
Co-Founder
Cushwa Brewing Company
01.2017 - 06.2024
Quality Manager
ASC Engineered Solutions
09.2015 - 02.2017
Quality Assurance Engineer
ASC Engineered Solutions
01.2015 - 09.2015
Production Supervisor
ASC Engineered Solutions
10.2013 - 01.2015
Production Supervisor
The Beistle Company
10.2008 - 10.2013
Master of Business Administration -
MOUNT ST. MARY’S UNIVERSITY
Bachelor of Science - Sport Management
WINTHROP UNIVERSITY
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